After Update 12.60 every CPU Usage test failed

[AndreT78]

Hi,
after updating HM to 12.60 all CPU Usage test failed (Windows Systems)

"Cannot connect to remote Registry. Code #5"


How can i fix it?

Thanks
Andre

[KS-Soft]

Windows version?
HostMonitor version before update?
HostMonitor and target systems located in the same domain?
HostMonitor and target systems in different domains?
Workgroup?
HostMonitor started as service?
HostMonitor started as application?

We don't think this problem can be related to HostMonitor update.
Windows error code 5 means "access is denied".
Please make sure HostMonitor can use specified user account
- may be account was locked
- may be password was changed
- may be some rights were removed (you need "Performance Monitor Users" rights for this test)

Regards
Alex

[AndreT78]

Windows version?
yes, Windows 10pro

HostMonitor version before update?

12.56

HostMonitor and target systems located in the same domain?
yes

HostMonitor and target systems in different domains?
no

Workgroup?
Domain

HostMonitor started as service?
yes

HostMonitor started as application?
No

We don't think this problem can be related to HostMonitor update.
Windows error code 5 means "access is denied".

Please make sure HostMonitor can use specified user account
- may be account was locked
- may be password was changed
- may be some rights were removed (you need "Performance Monitor Users" rights for this test)

We have try it with the Domain-Admin, without success.



The CPU Test is the only one test which failed, all others works fine.


Regards
Andre

[KS-Soft]

We changed nothing related to CPU Usage test.

> all others works fine.

Do you mean Performance Counter, Process tests works?

>HostMonitor started as service? yes
>We have try it with the Domain-Admin

Where you have set admin account? Using Windows Services applet?

Regards
Alex