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Hostmonitor shows "UnRegistere Version"

 
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AndreT78



Joined: 05 Feb 2020
Posts: 14

PostPosted: Mon Jun 29, 2020 12:32 am    Post subject: Hostmonitor shows "UnRegistere Version" Reply with quote

Hi,
Hostmonitor shows "UnRegistered Version" even though it was registered.

there is also no dialog for registration under Help.

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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Mon Jun 29, 2020 3:53 am    Post subject: Reply with quote

New version may require new registration codes.
Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update, unless you have disabled "Update check" option that is located on Misc page in the Options dialog. In such case you may use menu "Help"->"Update check" to verify license before update.
If HostMonitor cannot access our web site then it does not perform such check.

We will not publish your license information on the forum, please contact sales (sales@ks-soft.net). Provide your registration name and/or order number.

Regards
Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Mon Jun 29, 2020 3:54 am    Post subject: Reply with quote

Quote:
there is also no dialog for registration under Help.

Please use HostMonitor application, not RCC

Regards
Alex
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Kris



Joined: 12 May 2010
Posts: 375

PostPosted: Tue Jun 30, 2020 7:02 am    Post subject: Reply with quote

Just to chime in:
We run HM on a Win10 VM (don't ask ).
Some of the major Windows 10 updates (like 2004 recently) cause HM to somehow lose the license details after the reboot and HM starts in trial mode.
Just copy-paste the license details back in will do the trick.
We had this happen with 1903 or 1909 too, as I recall...

Not sure if this happens in Windows Server versions after a major update though....

Maybe there should be a test to check if HM is running in trial mode
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Tue Jun 30, 2020 7:22 am    Post subject: Reply with quote

Quote:
Maybe there should be a test to check if HM is running in trial mode

Auditing Tools checks for this and many other possible problems (menu View->Auditing Tool)

Quote:
Some of the major Windows 10 updates (like 2004 recently) cause HM to somehow lose the license details after the reboot and HM starts in trial mode.

Yes, you are right

Regards
Alex
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Kris



Joined: 12 May 2010
Posts: 375

PostPosted: Tue Jun 30, 2020 7:39 am    Post subject: Reply with quote

KS-Soft wrote:
Yes, you are right


No need for a sad face there. If this is my biggest problem it's all Happy Days!

And we blame it on Bill Gates' gang anyways
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Kris



Joined: 12 May 2010
Posts: 375

PostPosted: Tue Jun 30, 2020 7:47 am    Post subject: Reply with quote

KS-Soft wrote:
Auditing Tools checks for this and many other possible problems (menu View->Auditing Tool)


I know I can check there, but I would like to receive an email or SMS when HM runs in trial mode.
I know it is not supposed to happen, but it does nonetheless....
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Tue Jun 30, 2020 10:09 am    Post subject: Reply with quote

May be we can add such option into WatchDog..

Regards
Alex
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david.matthewson



Joined: 24 Oct 2006
Posts: 78

PostPosted: Mon Dec 28, 2020 11:06 am    Post subject: lost registration status Reply with quote

Just to add, we've recently upgraded various machines including the box that runs a registered version of hostmon from 2012R2 to 2019. The in-place u/g works fine but hostmon started to complain it was unregistered - and indeed it was - the key and company name had vanished.

Re applying it worked fine. OOI, we've seen similar behaviour in a few in-place upgrade situations.
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