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david.matthewson
Joined: 24 Oct 2006 Posts: 78
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Posted: Fri Jan 31, 2020 5:44 am Post subject: Illegal registration codes, corrupted data |
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I'm running a licensed in warranty period version of HM for which we have 8 license instances. [Standard 200 tests] I've just u/g to 12.1 beta and it all works fine but the scheduled report is no longer sent but I get this email instead.
HostMonitor Report
Generated on 31/01/2020 at 11:30:03
Time zone: GMT 0:00 London, Dublin, Casablanca
Illegal registration codes, corrupted data
This report was generated by Advanced Host Monitor
I've re-registered it to check for 'fat fingers' and confirmed we've only used 4 of the 8 license instances.
Any ideas what's going on pls Alex?
Many thanks |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Fri Jan 31, 2020 6:06 am Post subject: |
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We will not talk about private licenses or provide registration codes using public forum.
Please contact support@ks-soft.net
Officially we never published version 12.1 (12.10)
May be 12.00 or 12.20? 12.21 or unofficial 12.01?
Regards
Alex |
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david.matthewson
Joined: 24 Oct 2006 Posts: 78
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Posted: Fri Jan 31, 2020 6:40 am Post subject: |
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Understood - thanks for the prompt reply I'll reply by email. And of course you are correct - it is version 12.20 Beta. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Sun Feb 02, 2020 11:55 am Post subject: |
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Files were damaged by hacked version of the HostMonitor that was used before your company ordered license.
Regards
Alex |
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david.matthewson
Joined: 24 Oct 2006 Posts: 78
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Posted: Sun Feb 02, 2020 12:44 pm Post subject: |
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Thanks Alex - all working fine again and thanks very much for your support. Pls close the case.. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Sun Feb 02, 2020 12:53 pm Post subject: |
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You are welcome
Regards
Alex |
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