RMA 301: Network path not found

rawyan · Joined: 21 Jan 2020 Posts: 7

Hello!

I'm using Host Monitor 12.00.
Trying to setup Windows Process check test to retrieve Process list, but receive 301 error - network path not found.

Using Passive RMA on remote host scheme. Other tests, like Disk free space, or Services list are working fine.

Whats wrong with Process list?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Windows?
Service Pack?
Remote Registry service started on target systen?
Firewall settings on target system?
- Remote Event Log Management (NP-In) enabled?
- Remote Event Log Management (RPC) ?

Regards
Alex

rawyan · Joined: 21 Jan 2020 Posts: 7

Windows 7 Ultimate
Service Pack 1
Remote Registry service – Stopped (Manual)
Firewall - OFF

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

>Remote Registry service – Stopped (Manual)

Then enable it, without this service some tests will not be able to get data (including Process test)

Regards
Alex

rawyan · Joined: 21 Jan 2020 Posts: 7

am I right, that 1055 is only necessary port to communicate between monitoring server and target computer with passive agent?

we also have a cisco acl between vlans on which server and clients resides.
1055 is allowed now

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

You can assign any port you want.
But according to error message (301 error - network path not found) there are no problems related to HostMonitor <-> RMA communication.

HostMonitor (systemA) -> RMA (systemB) -> target system (systemC) - this is your scenario, right?
RMA cannot get processes list from target system, this means problem related to target system (or something between RMA and target system).
Disk free space, Service tests work fine, so its should be local problem.
May be you just specified wrong IP/hostname? Try to set FQDN name or IP address instead of hostname.

Have you enabled Remote Registry service?

Regards
Alex

rawyan · Joined: 21 Jan 2020 Posts: 7

My scenario is HostMonitor (System A) - RMA and target system (system B) - simplest one.
Though that is RMA is started on target system directly with Admin rights - it's all is needed to go.

So, enabled RRS, and now can receive f list of processes on target system, thank you a lot!

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

rawyan · Joined: 21 Jan 2020 Posts: 7

Is that means that localhost is not an HostMonitor server but the target system?
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KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

When test performed by agent then hostnames, IP addresses processed by RMA system, not HostMonitor system.
E.g. you may have "mainserver" host in HostMonitor LAN and host with the same name "mainserver" in RMA LAN. RMA will connect to its local "mainserver", it knows nothing about HostMonitor LAN.

On other words - yes, localhost is localhost, its system where test starte
d (localhost==HostMonitor system when test performed by HostMonitor; localhost==RMA system if test performed by RMA)

Regards
Alex

rawyan · Joined: 21 Jan 2020 Posts: 7

Now I get it, thank you!
changed settings of the tests, and disabled RRS - all works fine )))

now I need some readings from multiple autogenerated logfiles for the exact words or REGEX. But I will create separate topic about that )