illegal registration codes

georgyiii · Joined: 18 Mar 2015 Posts: 6

Hi!
We buy Advanced license then install program and enter registration code in program (Advanced Host Monitor ver. 11.9

But unfortunately action profile which add record to an SQL server (SQL Query) does not work. In system log we can see error: “Action "SQL Query" cannot be performed. Unexpected error: illegal registration codes”
All other works fine.
How we can fix it?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

11.98?
SQL Query action?
Windows version? Service Pack? Antivirus monitor?

What ODBC driver do you use? Version?
Usually ODBC drivers from Oracle has many many bugs and lead to various problems...

Regards
Alex

georgyiii · Joined: 18 Mar 2015 Posts: 6

HM 11.98
Action type - SQL Query
Query is "Insert into [SensorDB].[dbo].[ThermoEvents] (DeviceId, Value) VALUES ('%CommentLine1%', '%Reply%')"
ODBC is ODBC Driver for Microsoft SQL Server, version 06.01.7601
OS is win 2008r2 SP1
antivirus monitoring is absent

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Could you please send your config files and provide structure of the database (table)?
Also, please provide your registration name and/or order number (if you will send e-mail using different mailbox, not registered in our system)

Regards
Alex

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

We found the reason of the problem - config files damaged because you used illegal registration codes.
Now you need to make clean installation, register HostMonitor using valid registration codes, setup necessary profiles (SNMP profiles, Color palettes, Schedules, Alert profiles, etc), create new tests...

Regards
Alex