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Autostarted services reply value

 
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itelio



Joined: 06 Nov 2014
Posts: 72

PostPosted: Thu Apr 18, 2019 12:12 am    Post subject: Autostarted services reply value Reply with quote

Hello

What often strikes us is the check "automatic services", that if a service is not running all services are given as "reply", despite skipped services.
But only one service is not running.
See the screenshot. --> only CIMnotify service is not running.




Will this be fixed in further Versions?

Thanks in advance
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KS-Soft



Joined: 03 Apr 2002
Posts: 12095
Location: USA

PostPosted: Thu Apr 18, 2019 3:40 am    Post subject: Reply with quote

HostMonitor version?

Regards
Alex
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itelio



Joined: 06 Nov 2014
Posts: 72

PostPosted: Tue Apr 23, 2019 1:41 am    Post subject: re Reply with quote

KS-Soft wrote:
HostMonitor version?

Regards
Alex


Hi Alex,

it is the latest version 11.96
Windows Server 2016
No virus scanner installed
Server is at current patch level

Problem exists since the introduction of the test with the automatically started services.

Regards
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itelio



Joined: 06 Nov 2014
Posts: 72

PostPosted: Tue Apr 23, 2019 2:01 am    Post subject: re Reply with quote

what is still noticeable is when all "automatically started" services are running then the status changes to "unknown".
Confusing because i thought the RMA has a problem with the test.




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KS-Soft



Joined: 03 Apr 2002
Posts: 12095
Location: USA

PostPosted: Tue Apr 23, 2019 3:05 am    Post subject: Reply with quote

We cannot reproduce these problems.
Active RMA? Passive RMA?
RMA version?

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Alex
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itelio



Joined: 06 Nov 2014
Posts: 72

PostPosted: Tue Apr 23, 2019 9:02 am    Post subject: re Reply with quote

its an active RMA Version 6.64

I know it's weird and it currently only occurs on a server.
As soon as I stop a car service manually, the test is displayed normally again. I'll try creating the test again.

thanks Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 12095
Location: USA

PostPosted: Tue Apr 23, 2019 9:48 am    Post subject: Reply with quote

>As soon as I stop a car service manually, the test is displayed normally again

car service? Do you mean RMA service?
So if you start RMA as application it works correctly?

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Alex
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itelio



Joined: 06 Nov 2014
Posts: 72

PostPosted: Fri Apr 26, 2019 6:24 am    Post subject: re Reply with quote

Quote:
car service? Do you mean RMA service?
So if you start RMA as application it works correctly?


i mean an autostarted Service.
I have restarted the RMA biut didn't help.
Its only on SQL Server. All other Servers are working fine and all servers are tested via the same RMA
I can only get rid of the error message by putting the service in the "exception list" and shutting down.
Everything else returns only at the one server "unknown 301 - not found" ...
But on next Serverreboot the problem will occur again. Im Confused


BTW its not anymore possible to multiselect services ?

It works Alert when "Some Auto Services are not running"
Works not Alert when "Service not started or doesn't respond" / "Service not started"


Regards

Felix
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KS-Soft



Joined: 03 Apr 2002
Posts: 12095
Location: USA

PostPosted: Fri Apr 26, 2019 6:32 am    Post subject: Reply with quote

Quote from the manual
Quote:

Alert when service not started
HostMonitor checks specific service state. If the service is not Running, HostMonitor will set Bad status and start the specified alert actions.
You may type name of the service to check, or select a service from the drop-down list. Note: when you setup NEW Service test item, you may specify several services; in such case HostMonitor will create separate test item for each selected Windows service.

Alert when service not started or does not respond
This mode used by default. HostMonitor checks service state and responsiveness. If the service has not been started or the service does not answer, HostMonitor will set Bad status and start the specified alert actions.
You may type name of the service to check, or select a service from the drop-down list. Note: when you setup NEW Service test item, you may specify several services; in such case HostMonitor will create separate test item for each selected Windows service.

When you edit existing test, you cannot select many services because each test may check just 1 service (these 2 modes allow to check 1 service)

We will test RMA on Windows Server 2016 with SQL Server

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Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 12095
Location: USA

PostPosted: Fri Apr 26, 2019 8:07 am    Post subject: Reply with quote

Cannot reproduce the problem on MS SQL Server machine.
Could you please export test settings into text file (menu File->Export..) and send to us (support@ks-soft.net)?

Regards
Alex
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jon.nilsen@braathe.no



Joined: 06 Aug 2018
Posts: 2

PostPosted: Fri Jun 07, 2019 4:50 am    Post subject: Re: Autostarted services reply value Reply with quote

Did you find a solution to this?


itelio wrote:
Hello

What often strikes us is the check "automatic services", that if a service is not running all services are given as "reply", despite skipped services.
But only one service is not running.
See the screenshot. --> only CIMnotify service is not running.




Will this be fixed in further Versions?

Thanks in advance
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KS-Soft



Joined: 03 Apr 2002
Posts: 12095
Location: USA

PostPosted: Fri Jun 07, 2019 11:28 am    Post subject: Reply with quote

Cannot reproduce the problem.
Could you please export test settings into text file (menu File->Export..) and send to us (support@ks-soft.net)?

Regards
Alex
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