View previous topic :: View next topic |
Author |
Message |
itelio
Joined: 06 Nov 2014 Posts: 120
|
Posted: Mon Mar 26, 2018 4:31 am Post subject: RMA Status 301 |
|
|
Hello
we have a physical machine that is not in the domain. (Work Group)
Since this is in operation, I can not access the tests anymore.
RMA301 errors are reported.
301: invalid signature
301: RPC server not available
Starting the service remoteregistrieung does not help. RPC service is running on the machine.
Can you give me a hint?
Screenshot attached
Many Thanks in advance! |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
|
Posted: Mon Mar 26, 2018 4:42 am Post subject: |
|
|
RMA agent installed on target system?
or RMA agent installed on some domain system and checking non-domain system?
RMA started as service or application?
What account used to run agent?
Windows on RMA system?
Windows on target system?
firewall settings?
Regards
Alex |
|
Back to top |
|
|
itelio
Joined: 06 Nov 2014 Posts: 120
|
Posted: Mon Mar 26, 2018 5:52 am Post subject: re |
|
|
RMA agent installed on target system?
- No. Agent is on a central domain server
or RMA agent installed on some domain system and checking non-domain system?
- Yes, that has already been set up successfully with another customer
RMA started as service or application?
- From our side via RCC
What account used to run agent?
- KS Agent is running under Domain Admin Account as a Service srv_monitor
Windows on RMA system?
- Yes
Windows on target system?
- Yes. Its Windows 8 Industry Pro Embedded
Firewall settings?
- Firewall is off on target.
Thank You |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
|
Posted: Mon Mar 26, 2018 8:12 am Post subject: |
|
|
firewall off
and RPC service started?
Also, Windows may return such error when user password expired (RPC service started, firewall off, just expired user account).
More information in Microsoft article "Troubleshooting: The RPC server is unavailable"
https://social.technet.microsoft.com/wiki/contents/articles/4494.windows-server-troubleshooting-the-rpc-server-is-unavailable.aspx
Quote: | RMA started as service or application?
- From our side via RCC |
Sorry, I do not understand you.
Quote: | Windows on RMA system?
- Yes |
I know its Windows. Questions is what exactly Windows? Windows 8 Industry Pro Embedded as well?
Regards
Alex |
|
Back to top |
|
|
itelio
Joined: 06 Nov 2014 Posts: 120
|
Posted: Tue Mar 27, 2018 5:51 am Post subject: re |
|
|
Hi Alex,
yes Firewall is off and RPC Service is started.
"RMA started as service or application?"
Sorry i meant as a Service.
Windows on RMA System is Server 2012 R2
Now i always get return Code "Access denied"
I will Check the Logs and your Link for further information.
The connection itself works because otherwise the ping test would not work. The firewall or similar it can not be from my point of view. Even a second user with local admin rights was not the solution
I will report back |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
|
Posted: Tue Mar 27, 2018 7:40 am Post subject: |
|
|
>Now i always get return Code "Access denied"
When RMA is running under domain admin and correct account specified (ConnectAs option or Connection Manager profile) then RMA should be able to check remote Workstation system but we never tested Windows 8 Industry Pro Embedded systems...
Any errors in security Event Log on target system?
Regards
Alex |
|
Back to top |
|
|
itelio
Joined: 06 Nov 2014 Posts: 120
|
Posted: Wed Apr 11, 2018 5:01 am Post subject: re |
|
|
Hi Alex,
sorry for long replay delay
After Update to 11.24 the Tests are working.
Many Thanks for your help!!!
Have a nice Day |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
|
Posted: Wed Apr 11, 2018 6:30 am Post subject: |
|
|
Not sure how update could help.
What version was used before update?
Regards
Alex |
|
Back to top |
|
|
itelio
Joined: 06 Nov 2014 Posts: 120
|
Posted: Thu Apr 12, 2018 12:24 am Post subject: re |
|
|
Version 10.70
Regards |
|
Back to top |
|
|
|