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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Wed Aug 23, 2017 6:51 am Post subject: RMA on Windows Server 2016 and diffrent problems |
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Hi support,
I have installed the RMA Agent on a Windows Server 2016.
When I try to use the test method "certificate expiration" I got the reply:
RMA: 301 - Cannot load SSL engine. OpenSSL libraries are required.
The other problem what I have is with the test method "process" test by RMA on the Windows Server 2016.
It is not possible to list the processes. I got the message:
RMA: 301 - Out of memory
Do you have any idea how I can solve this problems?
Thank you in advanced.
Bye, Robert |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Wed Aug 23, 2017 7:54 am Post subject: |
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Quote: | RMA: 301 - Cannot load SSL engine. OpenSSL libraries are required. |
Do you have libeay32.dll and ssleay32.dll files in RMA folder?
If not, copy files from HostMonitor system
Regards
Alex |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Wed Aug 23, 2017 7:55 am Post subject: |
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Yes I have tried this but it is still not working. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Wed Aug 23, 2017 8:03 am Post subject: |
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Quote: | It is not possible to list the processes. I got the message:
RMA: 301 - Out of memory |
RMA version 5.42?
Does Windows permon works on this system (check counter like Process->HandleCount)?
Regards
Alex |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Wed Aug 23, 2017 8:23 am Post subject: |
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KS-Soft wrote: | Quote: | It is not possible to list the processes. I got the message:
RMA: 301 - Out of memory |
RMA version 5.42?
Does Windows permon works on this system (check counter like Process->HandleCount)?
Regards
Alex |
Yes it is the version 5.42 and the I can use ther perfmon with the handle count. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Wed Aug 23, 2017 11:20 am Post subject: |
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We cannot reproduce these problems.
May be some 3rd party software leads to the problem? Antivirus monitor?
Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process?
Regards
Alex |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Thu Aug 24, 2017 12:12 am Post subject: |
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KS-Soft wrote: | We cannot reproduce these problems.
May be some 3rd party software leads to the problem? Antivirus monitor?
Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process?
Regards
Alex |
The server is virtualized with hyper-v and is leased from a hoster with 16 GB RAM.
The option dynamic memory is enabled, so the in the OS I see the the physical memory is full in use. There are enough resources in the virtual memory. (Could be possible that it is the function dynamic memory which make the trouble with the RMA)
A dedicated server from the same hoster with Windows Server 2012 R2 hasn't this problem. On this server are exaclty the same software (incl. Virus scan) installed as on the virtualized. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Thu Aug 24, 2017 4:55 am Post subject: |
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This "Out of memory" message returned by Windows API so we are not sure what kind of memory it needs (may be desktop heap).
That's why I asked to check handles/threads/GDI objects, not "regular" memory itself.
Quote: | Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process? |
Regards
Alex |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Thu Aug 24, 2017 5:26 am Post subject: |
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KS-Soft wrote: | This "Out of memory" message returned by Windows API so we are not sure what kind of memory it needs (may be desktop heap).
That's why I asked to check handles/threads/GDI objects, not "regular" memory itself.
Quote: | Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process? |
Regards
Alex |
average counts over approx. 5 minutes total:
Handles: 35853
Threads: 1765
GDI: 3210
RMA:
Handles: 636
Threads: 41
GDI: 0 |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Thu Aug 24, 2017 9:21 am Post subject: |
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High number of handles but Win 2016 should be able to handle that.
What application uses most of resources?
RMA running as service,right?
You may try adjust SharedSection registry parameter
(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems)
You should see something like
SharedSection=1024,20480,768
try to set
SharedSection=1024,20480,4096
restart server
Regards
Alex |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Thu Aug 24, 2017 1:26 pm Post subject: |
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KS-Soft wrote: | High number of handles but Win 2016 should be able to handle that.
What application uses most of resources? |
svchost.exe with approx. 2000 handles
KS-Soft wrote: |
RMA running as service,right? |
Yes
KS-Soft wrote: |
You may try adjust SharedSection registry parameter
(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems)
You should see something like
SharedSection=1024,20480,768
try to set
SharedSection=1024,20480,4096 |
I've made the modifications and restarted the server, but still the same problem. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Fri Aug 25, 2017 6:28 am Post subject: |
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What happens if you start RMA as application?
What about other tests, like CPU Usage, Dominant Process, Memory?
Regards
Alex |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Fri Aug 25, 2017 7:15 am Post subject: |
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KS-Soft wrote: | What happens if you start RMA as application? |
Same result when the RMA starts as application.
KS-Soft wrote: | What about other tests, like CPU Usage, Dominant Process, Memory?
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This three test methods are performing well |
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rgoebel
Joined: 21 Feb 2012 Posts: 42
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Posted: Mon Aug 28, 2017 3:29 am Post subject: |
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KS-Soft wrote: | Quote: | RMA: 301 - Cannot load SSL engine. OpenSSL libraries are required. |
Do you have libeay32.dll and ssleay32.dll files in RMA folder?
If not, copy files from HostMonitor system |
Hi Alex,
I still have the problem with the certificate test. I also have the same problem on a machine with Windows Server 2012 R2 installed.
I already copied the following files from the Hostmon server to the RMA directory:
libeay32.dll
ssleay32.dll |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Mon Aug 28, 2017 5:55 am Post subject: |
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We are working on it but so far we don't know what exactly is wrong with your systems.
>I still have the problem with the certificate test
Do you mean Process test works now?
Regards
Alex |
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