Problem with test method temperature monitor

rgoebel · Post by **rgoebel** » Wed Aug 23, 2017 6:36 am

Hi Support,

after the update to 10.70 I cannot monitor our Sensatronics EM1 with the test method temperatur monitor.

I get as reply: Cannot retrieve data from the host

Do you have any idea how I can solve this?

Thank you in advanced.

Bye, Robert

KS-Soft · Post by **KS-Soft** » Wed Aug 23, 2017 7:51 am

Windows? Service Pack?
HostMonitor started as service or application?

Regards
Alex

rgoebel · Post by **rgoebel** » Wed Aug 23, 2017 7:54 am

Hi Alex,

The hostmonitor is running as a service on a Windows Server 2012R2 Version 6.3 (Build 9600)

KS-Soft · Post by **KS-Soft** » Wed Aug 23, 2017 8:11 am

Try to add URLTestMode=0 into [Misc] section of hostmon.ini file and restart HostMonitor.

Another solution: I think you may use SNMP Get test method and OIDs like
1.3.6.1.4.1.16174.1.1.3.3.1.4.0
1.3.6.1.4.1.16174.1.1.3.3.2.4.0
1.3.6.1.4.1.16174.1.1.3.3.3.4.0
1.3.6.1.4.1.16174.1.1.3.3.4.4.0

Regards
Alex

rgoebel · Post by **rgoebel** » Wed Aug 23, 2017 8:28 am

KS-Soft wrote:Try to add URLTestMode=0 into [Misc] section of hostmon.ini file and restart HostMonitor.

Perfect! the modification of the hostmon.ini solved the problem for me with the temperature test method.