View previous topic :: View next topic |
Author |
Message |
mrw
Joined: 08 Oct 2012 Posts: 182
|
Posted: Mon May 22, 2017 3:27 am Post subject: Service test report problem |
|
|
Hi,
I have a problem with one specific service test.
The service is VMTools and I know it is running. But the test reports that is is Bad and produces an alert.
Also in the "Choose service to monitor" windows the service VMTools is listed as running.
But somehow the test still reports VMTools as bad. I tested to change the service to any other that is running and then the test turned to OK, so the test itself seems to work. But when I switched to VMTools is goes back to Bad.
What can be wrong? I know that the VM Tools is running an working when I check in vSphere. I have lots of other servers where I perform the exact same test. All of them working. and all of the other tests on this server works as intended.
Any ideas?
//Andreas.. |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
|
Posted: Mon May 22, 2017 5:23 am Post subject: |
|
|
Looks like service does not respond to SERVICE_CONTROL_INTERROGATE request.
We tested couple VMWare Tools, they work.
What exactly version of VMWare Tools installed on your system?
Windows? Service Pack?
Regards
Alex |
|
Back to top |
|
|
mrw
Joined: 08 Oct 2012 Posts: 182
|
Posted: Mon May 22, 2017 5:35 am Post subject: |
|
|
VM Tools version: 10272. Should be latest for ESXi 6.5.0
Windows version: 2012R2
All updates from Windows update since about a month. |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
|
Posted: Tue May 23, 2017 8:36 am Post subject: |
|
|
We tested the same config on our system, works fine - VMWare Tools respond.
Regards
Alex |
|
Back to top |
|
|
mrw
Joined: 08 Oct 2012 Posts: 182
|
Posted: Wed May 24, 2017 4:31 am Post subject: |
|
|
We figured out what the problem was.
We have several VMhosts and the VMs can float around freely. And apparently all our hosts wasn´t upgraded to 6.5. One was still at 6.0 and when this VM ended up at the 6.0 host, we got this problem.
So I think it´s because the VMTools agent is for 6.5 and cannot communicate 100% properly with a 6.0 host.
A bit weird since the service is running and should report to hostmon that it is. But this atleast was the issue.
The solution ofcourse is to have all VMhosts upgraded to the same major revision.
//Andreas.. |
|
Back to top |
|
|
KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
|
Posted: Wed May 24, 2017 2:14 pm Post subject: |
|
|
I see, thanks for information
Regards
Alex |
|
Back to top |
|
|
|