HM freezes completely

KS-Soft · Post by **KS-Soft** » Mon Feb 15, 2016 10:04 am

Great, thank you.
Top Hosts? It was implemented almost 3 years ago

Regards
Alex

MousePusher · Post by **MousePusher** » Wed Feb 17, 2016 9:22 am

It was not in my old HM version (9.50)
Sadly the HM just froze.
10.08, all RMAs updated to 5.04
Please state how we are to proceed now
Have a nice day

KS-Soft · Post by **KS-Soft** » Wed Feb 17, 2016 10:09 am

Some tests performed by HostMonitor: 210 tests, 144 enabled, 6 of them depends on 3rd party DLLs
- 5 Certificate Expiration tests use OpenSSL
- 1 URL test uses IE related DLL
May be some bugs in these DLLs lead to the problem - HostMonitor 9.86 and 9.90 uses different OpenSSL version (different from HostMonitor 9.80, 9.50, etc)
If you setup agent (any agent, e.g. install RMA on HostMonitor system) and transfer these tests to agent, we will see if this theory right. Or just disable these tests for a week.

We will check other changes between version 9.50 and 9.90

Regards
Alex

KS-Soft · Post by **KS-Soft** » Wed Feb 17, 2016 10:11 am

Also, could you please answer to this question

As I see you used HostMonitor for 8 years without problems.
Am I right?
So what kind of change caused this problem? You updated just HostMonitor? What version was installed before update?

may be you updated system as well?

Regards
Alex

MousePusher · Post by **MousePusher** » Tue Feb 23, 2016 3:09 am

Hi,
sorry i could not answer you before, too much work

We had HM ver. 9.5 before.
The HM crashed, but around once every 2-3 months or so.
We installed a fresh copy of HM on a new VM.
It was running on a server 2003 32Bits VM before.
Now it's a server 2012 VM, 64 bits.
The only big change is that we are running many more shell script tests now.
123 as opposed to 716. Most of those 123 were vbscript, now it's all PowerShell.
I sent you an email with screenshots of the audit tool.
What other info can i supply?

MousePusher · Post by **MousePusher** » Wed Feb 24, 2016 4:23 am

I send you an email with the requested info

KS-Soft · Post by **KS-Soft** » Tue Mar 01, 2016 9:16 am

We are working in this.
We found code that can cause performance problems under some conditions (high CPU Usage, slow GUI response) but I don't think it relates to your config.

We still have no idea what happens on your system...
Have you done this?

Some tests performed by HostMonitor: 210 tests, 144 enabled, 6 of them depends on 3rd party DLLs
- 5 Certificate Expiration tests use OpenSSL
- 1 URL test uses IE related DLL
May be some bugs in these DLLs lead to the problem - HostMonitor 9.86 and 9.90 uses different OpenSSL version (different from HostMonitor 9.80, 9.50, etc)
If you setup agent (any agent, e.g. install RMA on HostMonitor system) and transfer these tests to agent, we will see if this theory right. Or just disable these tests for a week.

Regards
Alex