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hm888
Joined: 03 Nov 2015 Posts: 7
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Posted: Tue Nov 03, 2015 7:19 am Post subject: moving Hostmonitor |
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Hello,
we have move the Hostmonitor 9.58 from an old server to a new server. On the old server we uninstall the Hostmonitor with the UnInstall.exe.
On the new Server it is not possible to register the Hostmonitor, we get the error message: "You have typed an incorrect Registration number or Name!". Registration is done with the license key that we have used on the old Server.
Can you please help us.
Greetings |
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KS-Soft Europe
Joined: 16 May 2006 Posts: 2832
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Posted: Tue Nov 03, 2015 9:04 am Post subject: |
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Please send request to support@ks-soft.net with the following information:
1. HostMonitor version ( 9.58 )
2. Registration name
3. Registration code you are using to register HostMonitor |
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hm888
Joined: 03 Nov 2015 Posts: 7
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Posted: Wed Nov 04, 2015 2:53 am Post subject: |
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THX. EMail request is sent to the Support. |
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hm888
Joined: 03 Nov 2015 Posts: 7
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Posted: Tue Nov 17, 2015 7:05 am Post subject: |
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We have send a support request to Support@ks-soft.net (04.11.2015) we don't get any respond from the support. What can we do? |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12793 Location: USA
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Posted: Tue Nov 17, 2015 11:14 am Post subject: |
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We respond within 24 hours (except weekends) but I do not see your e-mail on our database. May be you used mailbox different from mailbox specified in your profile on this forum? What e-mail address should I use for search?
Regards
Alex |
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hm888
Joined: 03 Nov 2015 Posts: 7
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Posted: Thu Nov 19, 2015 9:29 am Post subject: |
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Hi Alex,
for spam reasons i send you a E-Mail with the E-Mail Address.
Greetings |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12793 Location: USA
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Posted: Thu Nov 19, 2015 9:47 am Post subject: |
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We received your e-mail and replied.
Regards
Alex |
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hm888
Joined: 03 Nov 2015 Posts: 7
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Posted: Fri Nov 20, 2015 12:56 am Post subject: |
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Hi Alex,
thanks for sending the new codes. The HostMonitor is registered again.
Greetings |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12793 Location: USA
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Posted: Fri Nov 20, 2015 4:27 am Post subject: |
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You are welcome
Regards
Alex |
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