Windows XP - when running as service modem fails

BHarvey · Joined: 27 Oct 2002 Posts: 33

When running under Windows XP as a service - no matter if the HM properties are set to logon as <username>/<password> or as Local System - the following issue occurs:

HM does not recognize modem/COM port and fails to send page; shows error "Error: Error Opening COM port (TAPI10000)"
Everything works fine when not running as a service.

This has been tested on a clean XP build as well as with SP1 and hotfixes.

Thanks,

Brad

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

Cannot reproduce the problem. HostMonitor works fine on our XP systems.
Have one suggestion, may be it will help: add FixedPagingPort=COM3 line into [Misc] section of the hostmon.ini file and restart service. COM3 its for example, you should use COM port that was assigned to modem.

Regards
Alex

BHarvey · Joined: 27 Oct 2002 Posts: 33

Any chance you can try this on one of the XP SP1 systems that has problems with the logoff/logon management issue?

Thanks again for your excellent support,

Brad

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

Of course I tried. It works fine. Did you try to use fixed COM port?

Regards
Alex

BHarvey · Joined: 27 Oct 2002 Posts: 33

Yes. The problem is the device shows unchangeable IRQ settings that do not
correspond to defined COM ports.

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

H'm, its one of cases when I don't know what to say

TAPI devices are not related to current user settings, it means program must work in the same way under any account. I am still checking MS documentation but did not find anything useful yet...

Regards
Alex