Service test fail if service name contains brackets ()

dakirk · Joined: 14 Feb 2011 Posts: 7

See "ServiceNameWithBrackets.jpg" for servicename. http://wsustot.ndsdrift.no/DAK/ScrShots/ServiceNameWithBrackets.jpg
See "TestProperties.jpg" for testproperties in HM. http://wsustot.ndsdrift.no/DAK/ScrShots/TestProperties.jpg

Test fails (and of course other servicetests on same server works fine) even if service are running fine.

Because of Firewall restrictions, I can not perform test directly from HM server (for testing error only in agent).

I beleave this must be a bug in HM.

Possible to get a fix?

PS!
I've tried with "service(name)" and 'service(name)', same result.

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

As I can see from your screenshots, service name is:
InfodocServiceHost(13047)
while you are trying to check service with different name:
InfodocServiceHost(130479)

dakirk · Joined: 14 Feb 2011 Posts: 7

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

When you report some problem, please always tell us what exactly software do you use.
- Windows?
- Service Pack?
- HostMonitor version?
- If you are using Remote Monitoring Agent to perform test, please tell us what exactly agent do you use and OS. Passive RMA for Windows? Active RMA for Windows? RMA for UNIX?
Version?
What OS do you use on system where RMA is started?

For example we just tested HostMonitor version 8.86 and RMA 4.15 using such service names on Windows XP SP3, Windows 2003 R2 and Windows 7 x64. We cannot reproduce the problem.
HostMonitor works fine.

BTW: HostMonitor allows you to select service to test without using Windows Services applet, you may click small button in Test Properties dialog (button is located beside service name field and displays "show services list" hint)

Regards
Alex

dakirk · Joined: 14 Feb 2011 Posts: 7