Since these fields are recorded, why couldn't the User Profile name be used in Action Profile properties. In other words, while defining a pager action could I input or select from a list the User ID "Admin", as defined in User Profiles, expecting AHM to associate the "Pager" field from the selected User Profile with the "Pager" field in the Action Profile?
Of course the ability to manually type in an email address, phone #, etc. would need to be reserved, but, from a review standpoint, looking into an Action Profile that essentially states
- Send Email To (recipient) "Admin"
or
Send SMS To (user) "Manager"
Besides, once again, the fields must be there for a reason, I just haven't found it. It appears that might have been the intent. If not, this would be a terrific feature that could be brought to 'life' in the next major release.
And if I've totally missed the reference in the helps regarding the intent of these fields, I apologize, but please point me the way <^v>