can't execute external program alerts

sine · Joined: 07 Feb 2007 Posts: 37

Hi support

we moved our hostmon server to a new domain.
after this we can't execute external programs as alert.

i think that this may be a permission problem, can you tell me what kind of permission the user that run hostmon need?

The domain user that start hostmon (exe, we don't use the service) is a local system administrator.

tnx

Salvatore

sine · Joined: 07 Feb 2007 Posts: 37

p.s.
i have already read this thread
http://www.ks-soft.net/cgi-bin/phpBB/viewtopic.php?t=5178&highlight=external

and i add the user in the users that can "Replace a process level token"

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

When HostMonitor cannot execute some action, it records information about error into system log file that is specified on System Log page in the Options dialog. Also, you may check Quick Log to find error description (menu View).
What exactly error do you see in the log?

Regards
Alex

sine · Joined: 07 Feb 2007 Posts: 37

hi support
nothing was written in the syslog about this problem.

Hostmon is setted to log only failed action.

tnx

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

No errors? This means either

a) HostMonitor starts specified application without any problems.
You may verify that by enabling "Record info about successful actions" option

b) HostMonitor does not even try to start action.
Probably actions disabled or action execution restricted by the schedule...
Please check the following article for more information
http://www.ks-soft.net/cgi-bin/phpBB/viewtopic.php?t=4804

Regards
Alex