Error: unable to start script from RCC

pgobat · Joined: 25 Nov 2008 Posts: 22

Hello all
I have a perl script which work fine has i am connected on my HM server
When i use RCC from my workstation , for the same test i recieve this result : Error: unable to start script

my script is on d:\script\ directory on my server.

I can imagine that RCC try to execute from the D: partition of my workstation... and doesn't find my script... neither i don't have installed activeperl on my workstation ...

My questions :
1) what is the best practice working with scripts and RCC? (having either perl and same drive with my scripts in local) ?

2) Even if i see thi error in rcc, is the test running properly in production mode (silently HM as service)

Thank you for your feedback

Best Regards

Philippe

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Not sure I understand...
RCC does not perform tests at all, it just shows test results. Test can be performed by HostMonitor or RMA.
So I am not sure where exactly do you see this error

May be you are trying to create script for Shell Script test method and you are using "Lets try" debugging tool provided by Script Manager?

Also, please always tell us what version of the software do you use.

Regards
Alex

pgobat · Joined: 25 Nov 2008 Posts: 22

Hello Alex

i use v 7.78

I see in RCC reply field : " error: unable to start script"

when i log in rtc on my server
stopping service
launching Hm
everything is ok

(of course in let's try it doesn't work and it is ok with that )

Regards

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

So, the script works when HostMonitor is started in application mode, but does not work when HostMonitor is started in service mode, right?
What account do you use to start HostMonitor service? We recommend to start in under admins account. Anyway, I would suggest you to grant the following privileges to the user, HostMonitor is running under:
1. Log on as service
2. Replace a process level token
3. Take ownership of files or other objects
Foregoing privileges can be granted using "Local Security Policy" applet (Start -> Programs -> "Administrative Tools" -> "Local Security Policy" applet -> "Local Policies" -> "User Rights Assignment").

Regards,
Max

pgobat · Joined: 25 Nov 2008 Posts: 22

Hello Max
I have to say , i don't know if it does not run in service mode but if the erro message said that you are right !!!

my user account is a domain admin

I have change the following because :
my service was running under my account... i put it again as local system with interaction with the deskto

Now from rcc on my workstation the scripts are running well !!!
thank you...

But...

All my wmi tests show access denied...

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

pgobat · Joined: 25 Nov 2008 Posts: 22

Sorry Alex ??

I just follow your documentation

the service is running under local account ( windows side)
In HM i configured an admin account in option startup service
logon as....

So i think it is right no ?

but my wmi test said "access denied...")

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832