Log problem

csk026 · Joined: 29 Apr 2002 Posts: 25

Hi
I used hostmonitor 6.8 on my prodution enviroment.
Hostmonitor server is on computer room and the remote agent is connected over the wan.
I get unexpcteded results for a ping test
as following:
1/5/2009 11:47:38 AM Unknown RMA: Connection error
1/5/2009 11:47:38 AM Host is alive 94 ms
1/5/2009 8:29:15 PM No answer
1/5/2009 8:29:31 PM No answer
1/5/2009 8:29:45 PM Host is alive 0 ms
1/5/2009 8:30:01 PM Host is alive 0 ms

The problem is that I get 2 No answers events and after it 2 Host is alive event.
The test mode log is default.

Regards[/img]

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

csk026 · Joined: 29 Apr 2002 Posts: 25

I expect to get the following results:
** No answer
** Host is alive
** No answer
** Host is alive

or
** No answer
** Host is alive

I expect to get for each "No answer event" "Host is alive" event
test schedule is every 30 seconds.
(The Sys admin doesn't want to get unnecessary alerts)

Regards

[/img]

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

csk026 · Joined: 29 Apr 2002 Posts: 25

Thanks
But The default log mode is "Midnight:
"Write a record when test status changes + midnight logging"

Regards

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

So, we are talking about "Private Log" right? Hm. You said, test is performed every 30 seconds, but for the log I can see test is performed every 15 seconds or so (8:29:15 -> 8:29:31 -> 8:29:45). Could you verify the settings? Probably some other test writes into the same log file as well? Could you check that?

Regards,
Max

KS-Soft · Joined: 03 Apr 2002 Posts: 12606 Location: USA

BTW: Log records always show test name. Isn't it?

Regards
Alex

csk026 · Joined: 29 Apr 2002 Posts: 25

The log section is from the log analizer.
the section from the private log is:
[1/5/2009 8:29:15 PM] WFSRVCZBR001001:ping No answer ping (timeout - 2000 ms)
[1/5/2009 8:29:31 PM] WFSRVCZBR001001:ping No answer ping (timeout - 2000 ms)
[1/5/2009 8:29:45 PM] WFSRVCZBR001001:ping Host is alive 0 ms ping (timeout - 2000 ms)
[1/5/2009 8:30:01 PM] WFSRVCZBR001001:ping Host is alive 0 ms ping (timeout - 2000 ms)

regards

KS-Soft · Joined: 03 Apr 2002 Posts: 12606 Location: USA

Well, if time interval specified for the test is 30 sec and you see records in the log every 15 sec, this means either
- you have 2 test items with the same name that record data into the same log
- test item is configured as Master test for some other test item
- you are running several instances of HostMonitor

If you are using Brief or Reply logging mode and you see duplicated records in the log, this means either
- you have 2 test items with the same name that record data into the same log
- you are running several instances of HostMonitor

In other words, if you described test and logging settings correctly, you should be running 2 instances of HostMonitor (e.g. application and service) using the same configuration files (the same installation folder).
Its not a good idea

Regards
Alex

csk026 · Joined: 29 Apr 2002 Posts: 25

You are right because of a mistake there are two instances of Hostmonitor.
I think that the reason is that
Sometimes Hostmonitor system tray icon service disappeared and the operator try to run Hostmonitor from the desktop.

Regards

Momo

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

csk026 · Joined: 29 Apr 2002 Posts: 25

I prefer to use remote desktop and not RCC.
RCC does not support view statistics.

But any way the problem was resolved.

Thanks

KS-Soft · Joined: 03 Apr 2002 Posts: 12606 Location: USA

csk026 · Joined: 29 Apr 2002 Posts: 25

it's very convenient to use it from the console.

Regards

KS-Soft · Joined: 03 Apr 2002 Posts: 12606 Location: USA

Yes, it it.
Just please make sure you do not start 2nd instance of HostMonitor as application. BTW: When you try to do so, HostMonitor shows warning and starts only after confirmation!

Regards
Alex