Service 'KS Advanced Host Monitor' won't start

dstj · Post by **dstj** » Fri Dec 12, 2008 2:33 pm

I can't get the Service to automatically start.
Event logs show...

The KS Advanced Host Monitor service depents on the following nonexistent service : TapiSrv

Yet I can start HostMonitor without issues from the desktop.
Any clues ?

Dave

KS-Soft · Post by **KS-Soft** » Fri Dec 12, 2008 3:21 pm

Well, error message speaks for itself - you do not have installed TapiSrv (TAPI services).
I just wonder why this service is not installed on your system? Its installed by default on Windows 2000, Windows XP (Professional), Windows Server 2003, etc. As I remember even Windows NT 4.0 has this service installed by default.

As usually when you have some problem please report what Windows do you use? Version? Service Pack? Version of HostMonitor?

Regards
Alex

dstj · Post by **dstj** » Fri Dec 12, 2008 3:32 pm

HostMonitor 7.74 on windows server 2003 Enterprise SP1.
I guess the server people didn't install that service when they built the server ?...i'll check with them.
I was really hoping there was a way to launch the service without the Tapi services.
Hostmonitor launches fine from the desktop icon, just not as a service unfortunately.

Dave

KS-Soft · Post by **KS-Soft** » Fri Dec 12, 2008 3:49 pm

I do not see any problem here. Why you do not want to have installed TapiSrv?
Probably its installed but disabled. You may use standard Windows Services applet to check service status and change it.
Long name of this service is "Telephony", description "Provides Telephony API (TAPI) support for programs that control telephony devices and IP based voice connections on the local computer and, through the LAN, on servers that are also running the service."

Regards
Alex

dstj · Post by **dstj** » Fri Dec 12, 2008 4:07 pm

I wish it was as simple as starting the service, but it's not listed as a service (that's the whole problem here) and i don't know how to install it.
It is completely missing from the list of services.
Do you know how to install the telephony service when it is missing completely from services list ?

KS-Soft · Post by **KS-Soft** » Fri Dec 12, 2008 5:22 pm

Do you know how to install the telephony service when it is missing completely from services list

I am trying to find such information but no luck so far...
On the other hand may be "server people" removed some other important components as well? Can they provide "normal" Windows system?
Also, we recommend to install Service Pack 2

Regards
Alex

dstj · Post by **dstj** » Fri Dec 12, 2008 8:40 pm

Thanks Alex, I'm thinkin the 'server people' didn't install it as possibly a security measure.
I'll get them to install that service on the server.
Thanks for yur help.

rustyhill · Post by **rustyhill** » Mon May 10, 2010 4:14 am

I know this thread is long dead but we too have the same issue.

Telephony is installed but disabled by a GP pushed out by our International head office as a 'security' measure (!!) {they are - to say the least - paranoid..}

As we don't use the paging facility we'd love to be able to carry on running NetMon w/out it depending upon the telephony service.

I appreciate this is non trivial to implment but can I ask it goes into the 'mix' for a forthcoming build?

Many thanks

Rusty.

KS-Soft · Post by **KS-Soft** » Wed May 12, 2010 9:10 pm

I think we can add "undocumented" option in next version of HostMonitor.

Regards
Alex

rustyhill · Post by **rustyhill** » Thu May 13, 2010 2:13 am

Thanks Alex - brilliant!

Rusty

KS-Soft · Post by **KS-Soft** » Mon May 24, 2010 10:32 am

Option implemented in version 8.60.
You need to reinstall service using the following commands
hostmon.exe /uninstallservice
hostmon.exe /installservice /notapi

Regards
Alex

KS-Soft

Service 'KS Advanced Host Monitor' won't start

Service 'KS Advanced Host Monitor' won't start

Tapi etc

Make optional the dependency on having the 'telephony' svc.