License key won't register when moving to new server

wpounder · Post by **wpounder** » Tue Apr 22, 2008 4:16 am

Hi,

We are moving HostMon from our aging server to a shiny new box.

The old server is running 6.54 and we have installed 7.2 on the new server. However, the new 7.2 install won't accept the license key form the 6.54 install.

Is there a way I can get the 7.2 to accept the key or do I have to install an older version of HM?

Thanks for any asisstance in advance.

W

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Apr 22, 2008 4:32 am

Please, send your Registration Name and/or OrderId to sales@ks-soft.net

Regards,
Max

wpounder · Post by **wpounder** » Tue Apr 22, 2008 9:06 am

I have sent 2 emails to the support address with delivery and read receipts but have received no notification of delivery of either of them.

KS-Soft · Post by **KS-Soft** » Tue Apr 22, 2008 9:43 am

We receive hundreds of e-mails every day. Sorry, sometimes you should wait a little. We respond to everyone within 24 hours, often within 1-3 hours.

Regards
Alex

wpounder · Post by **wpounder** » Wed Apr 23, 2008 2:30 am

It's OK I was just worried that my emails hadn't been delivered.

Thanks

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Apr 23, 2008 3:29 am

wpounder wrote:It's OK I was just worried that my emails hadn't been delivered.

No problem.

Have you received our answer?

Regards,
Max

wpounder · Post by **wpounder** » Wed Apr 23, 2008 3:32 am

No, I haven't received your answer as yet.

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Apr 23, 2008 3:47 am

wpounder wrote:No, I haven't received your answer as yet.

Hm. Strange. It means we did not receive request from you. We had similar request from another customer, so I was sure your request had been processed. Looks like our spam filter caught your email. Anyway, could you send your request once more? You may use this forum to send email. To do that you just should click on "KS-Soft Europe" or "KS-Soft" link and click on "Send Email" button.

Regards,
Max

wpounder · Post by **wpounder** » Wed Apr 23, 2008 4:41 am

OK.

I used the "email" link at the bottom of your post coz I couldn't find the links you mentioned.

Seems to have worked OK.

Thanks,

Wayne

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Apr 23, 2008 4:57 am

wpounder wrote:I used the "email" link at the bottom of your post coz I couldn't find the links you mentioned.

Ups. Sorry, you are right. I meant "email" link indeed.

wpounder wrote:Seems to have worked OK.

Confirmed. We've got your letter. So, please wait a bit while our sales department process it. Sorry for the inconvenience.

Regards,
Max

License key won't register when moving to new server

License key won't register when moving to new server

emails arriving?