Active RMA in DMZ - Host (HostMonitor) in LAN

[aminophenol]

I am a newbie and I must be missing something very basic...

I am trying to install an Active RMA to a server in the DMZ so that my host, which sits on a server in the LAN, can monitor that and other DMZ servers.

From my reading, Active RMA is supposed to have the ability to connect to the host without an opened TCP/IP port. But, as the DMZ server can't ping the LAN server at all (as expected), how can I have an RMA to talk back to the host? What should I put for "Host" under "HostMonitor parameters"?

Or, what would be the best approach to monitor DMZ servers?

Thank you in advance for your advice.

[KS-Soft]

Passive RMA waits for connection from HostMonitor (HostMonitor -> RMA). Active RMA establishes connection with HostMonitor (Active RMA -> HostMonitor).

Active RMA is useful for service providers that need to monitor their clients. Clients don't like to open ports so they may install Active RMA without making any changes in firewall configuration. In such case service provider should provide access to HostMonitor (HostMonitor should be accessible from network where RMA is running).

If both networks are protected by firewall without any open port, its impossible to connect.

Regards
Alex

[aminophenol]

That makes sense. I will go back to the passive RMA setup then. Thank you for your promtp response.