Error in Options from RCC

StevenE · Post by **StevenE** » Fri Feb 15, 2008 8:22 am

Version 7.10

From a RCC Client when I open options and then click save I get this error message...

Error. Access Violation at address 005A01BE in module hostmon.exe. Read of address FFFFFFFF

The RCC client is the latest client that came with 7.10.

The option changed seems to be saved.

StevenE

KS-Soft · Post by **KS-Soft** » Fri Feb 15, 2008 9:36 am

Unfortunately we cannot reproduce the problem.
Could you send HostMonitor settings (*.HML, *.LST and *.INI) files to support@ks-soft.net?
What Windows do you use? Service Pack?

Regards
Alex

StevenE · Post by **StevenE** » Fri Feb 15, 2008 3:14 pm

I sent the files.

Steven

StevenE · Post by **StevenE** » Tue Feb 19, 2008 1:55 pm

I sent the information you requested.

And it only seems to happen when Host Monitor is running as a service.

StevenE

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Feb 19, 2008 2:05 pm

Thank you. We've got your letters. We have been trying to reproduce the problem since then, but still with no luck.

Regards,
Max

StevenE · Post by **StevenE** » Tue Feb 19, 2008 2:21 pm

I did a little more testing, the error occurs when Host Monitor is running as a service with the Local System Account.

If I run Host Monitor service with an administrator account the error does not occur.

Steven

KS-Soft · Post by **KS-Soft** » Wed Feb 20, 2008 11:01 am

We tried several account, we tested application and service, we tested HostMonitor and RCC on several systems, we tried to use our and yours configuration files. We set read-only flag for hostmon.ini... Still cannot reproduce the problem, everything works fine

Could you try to install HostMonitor on different system?

Regards
Alex

StevenE · Post by **StevenE** » Thu Feb 28, 2008 9:25 am

I finally did get a chance to load it on another machine.

The default install did not cause the error.

What are the steps to moving HostMonitor and all the settings onto another pc ?

Thanks
Steven

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Feb 28, 2008 9:36 am

StevenE wrote:What are the steps to moving HostMonitor and all the settings onto another pc ?

If you want to move your HostMonitor's configuration onto another server, you just should copy entire HostMonitor's folder from one server to another.
Alternative solution is to install HostMonitor onto the new server, and copy all *.lst, *.ini and *.hml files from old HostMonitor's installation at once.

Please read the following article for details: http://www.ks-soft.net/cgi-bin/phpBB/vi ... php?t=1099

Please note: we recommend you to backup all *.lst, *.ini and *.hml files from HostMonitor's folder. Just in case.

Regards,
Max

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Feb 28, 2008 11:17 am

I addition to my previous message, I should mention:
after you copy entire HostMonitor's folder you should re-register KSGsmXLib.ocx library from HostMonitor's folder using regsvr32 utility, e.g.:

Code: Select all

regsvr32 KSGsmXLib.ocx

Regards,
Max

StevenE · Post by **StevenE** » Fri Mar 07, 2008 2:46 pm

FYI,

The HostMonitor machine ended up having a BAD Harddrive, windows didn't detect any errors but when we ran chkdsk several times and it just kept coming back with errors.

Unfortunately other things came up and we have not proceeded any further with the re-installing yet.

Steven

KS-Soft · Post by **KS-Soft** » Fri Mar 07, 2008 2:55 pm

Once we had hard drive controller that replaced about 1 of 5,000,000 bytes with random number. It cost us 2-3 weeks of time.
I wish we have annihilator, regular dustbin is too nice for such evil thing

Regards
Alex