You could write something along the lines of:
We currently have version 6.80 installed and have been happily upgrading up to this version since version 4. On upgrading to version 6.82 on a test server I am told that the license we have is for an older version and is incompatible. I was under the understanding that our comercial arranged for the purchase Lifetime upgrades and we have an email to confirm this. Could you please check?
The license we have is for the name of 'Planeta Sistemas y Operaciones'
Regards
Diego Mora.
License problem
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