Log test not working...

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
Post Reply
SplanK
Posts: 38
Joined: Wed Nov 21, 2007 1:33 pm

Log test not working...

Post by SplanK »

I have setup a test to check in the Application Event log for Backup Exec fails with the following error codes:
58053, 34114, 34113, 58057, 65314, 58061

However - it is not working properly - it only picks up error 34114!

the test has been setup on another host monitor elsewhere and that works fine on the same server with the same settings.

I first thought that the fault was due to 2 host monitors connecting up to the same server and one pulling the information and resetting a time stamp - but i disabled the other test and it has not worked.
KS-Soft Europe
Posts: 2832
Joined: Tue May 16, 2006 4:41 am
Contact:

Post by KS-Soft Europe »

1. Please ensure you have selected "Any from the following" option from "Event ID" area in "Event Log Test Properties" window.
2. Please enable "Report about all "bad" events" option in "Event Log Test Properties" window.
Quote from the manual: http://www.ks-soft.net/hostmon.eng/mfra ... m#chkNTLog
===================
Report about last "Bad" event
With this option enabled HostMonitor will scan (starting from the end of the log) all new events (events those appeared after previous probe) till first (ok, 'last' because it scans from the end) "Bad" event. If new "Bad" event is detected, HostMonitor marks test as "Bad" and performs specified alert actions if necessary.
For example: if HostMonitor performs test every 10 minutes and 3 "Bad" events occurred within this time interval, HostMonitor will report only about last one. This option is useful when you check for some specific event and don't need many messages about the same recurring error.

Report about all "Bad" events
In opposite to previous mode, with this option enabled HostMonitor will inform you about each event that satisfies specified requirements. This option is useful when you use one test item to check for different error events (e.g. you are checking for any event with "Failure Audit" type). BTW do not forget to use "Repeat: until status changes" option for appropriate alert actions.
===================

Regards,
Max
SplanK
Posts: 38
Joined: Wed Nov 21, 2007 1:33 pm

Post by SplanK »

hiya again..

after playing around and making not of what you said... still didnt work..

so I have imported the test I know that works on a different host monitor - still fails to detect an error...

Here is the exported test:

; ------- Test #01 -------


Method = NTLog
;--- Common properties ---
;DestFolder = Root\Server\
RMAgent = Server
Title = BackupExec - Backup Exec eventlog failures
Comment = NTLog <local computer>:Backup Exec
RelatedURL =
ScheduleMode= Regular
Schedule = 7 Days, 24 Hours
Interval = 60
Alerts = Do nothing
ReverseAlert= No
UnknownIsBad= Yes
WarningIsBad= Yes
UseCommonLog= Yes
PrivateLog = C:\temp\steve_backup.log
PrivLogMode = Full
CommLogMode = Default
;--- Test specific properties ---
Computer =
Log = Application
Source = Backup Exec
CheckComp = Any
CheckType = Any
CheckID = AnyFromList
CheckDescr = Any
CompList =
TypeList = Error
IDList = ^M58053^M34114^M34113^M58057^M65314^M58061^M
DescrList =
ReportMode = AllEvents
KS-Soft Europe
Posts: 2832
Joined: Tue May 16, 2006 4:41 am
Contact:

Post by KS-Soft Europe »

Could you provide more information, please?
- What version of HostMonitor do you use?
- What Windows do you use? Service Pack?
- What version of RMA do you use?

Regards,
Max
SplanK
Posts: 38
Joined: Wed Nov 21, 2007 1:33 pm

Post by SplanK »

Thanks -

Host monitor version I have been using is 6.82 then jumped to 7.0B and now running 7.06B - all have the same effect

The server is Windows 2003 Small Business Server SP2 (with all current patches)
The host monitor station is Windows XP Pro SP2 (with all current patches)
Version of RMA is what ever was supplied with the above version of host monitor install pack (so at the moment, latest version)

I dont know if this would effect it - however the host monitor computer is not always running... and is not usualy running when the error occures... lets say error happens at 130am and the monitor machine is switched on at 10am... i would not have thought that would make a difference???

Steve
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

I dont know if this would effect it - however the host monitor computer is not always running... and is not usualy running when the error occures... lets say error happens at 130am and the monitor machine is switched on at 10am... i would not have thought that would make a difference???
Yes, it makes the difference. HostMonitor does not care about events that appear while monitor is not started

Regards
Alex
SplanK
Posts: 38
Joined: Wed Nov 21, 2007 1:33 pm

Post by SplanK »

aah...

there is the problem then! I think it threw me when the other tests carried on working after I started it back up!

I will see if I can move HM onto another computer thats on all the time and see how it goes :)

Thanks - and happy christmas :)
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Merry Christmas and happy New Year :)

Regards
Alex
Post Reply