Invalid Floating Point Operation when starting RCC

jhuppertz · Post by **jhuppertz** » Fri Nov 23, 2007 3:50 am

Hello,

When I start the RCC to our HostMonitor, I get an error stating "Error: Invalid floating point operation". This occurs when the RCC start loading the test list.

The HM server is a Windows 2003 Standard SP2.
Firewall en Virusscanner are disabled.

HM runs correctly on the system and management through the web interface is still possible.

Please help. this is a major problem

Regards,
John

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Nov 23, 2007 3:57 am

I suppose, you upgraded the HostMonitor, but did not upgrade the rcc, right? This problem might be caused by old rcc.exe
Please copy rcc.exe from the HostMonitor's location to the system, where you try to run rcc.

Regards,
Max

jhuppertz · Post by **jhuppertz** » Fri Nov 23, 2007 4:09 am

No. Allready tried that. I allso deinstalled the current version on the server and on my PC. This does not solve the problem.

There are more users accessing the same server and the problem occurs on all the systems at the same time. So it seems like somthing on the server side.

Regards,
John

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Nov 23, 2007 4:19 am

Hm. Could you provide more information, please?
- What version of HostMonitor do you use?
- What version of RCC do you use?
- What Windows is installed on the machine, where you try to start RCC?

Regards,
Max

jhuppertz · Post by **jhuppertz** » Fri Nov 23, 2007 4:26 am

Hostmonitor Version: 6.82
RCC Version: 2.0.7.51
Server: Windows Server 2003 Standard + Sp2
Local Machine: Windows XP Pro + SP2

I have tried it from outher PC's running Windows 2000 with the same result.

Since the error is generated while loading the test list, is it possible that the test list is corrupted? I can mail you the .HML file for you to check.

John

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Nov 23, 2007 4:41 am

jhuppertz wrote:Since the error is generated while loading the test list, is it possible that the test list is corrupted? I can mail you the .HML file for you to check.

Please send the .HML file to support@ks-soft.net
Could you also send all *.ini and *.lst files from HostMonitor's folder?
Please, compress the files before sending, if possible.

Regards,
Max

jhuppertz · Post by **jhuppertz** » Tue Nov 27, 2007 3:32 am

Hello Max,

It has been a few days. Did you get my data?
Are you able to reproduce the error?

Regards,
John

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Nov 27, 2007 3:46 am

jhuppertz wrote:It has been a few days. Did you get my data?

Sorry, we have not received any letters from you yet.

Could you send it once more, please?

Regards,
Max

jhuppertz · Post by **jhuppertz** » Tue Nov 27, 2007 5:08 am

Hi Max,

Sorry our spam filter caught it.
Let me know if you get the file.

Regards,
John

KS-Soft · Post by **KS-Soft** » Tue Nov 27, 2007 9:05 am

Yes, we have received files. Thank you
There is problem related to "apc01.smzg.lan State" test item. AverageReply counter is too high for calculations (10 ^ 60)
You may download hot fix, available at www.ks-soft.net/download/hm682f.zip
Then I would recommend to reset statistical counters for this test item

Regards
Alex

jhuppertz · Post by **jhuppertz** » Tue Nov 27, 2007 9:35 am

Hi Alex,

Thank you. This fixed the problem

The parameter is a SNMP parameter for an APC UPS. This is a 64 bit binairy parameter with operating flags. It is not possible to read these per bit (maybe a new feature) and I allready noticed that the Log Analyzer has problems with this. Maybe allso a reason for a fix in that department

Thanks again for the quick service

Kind Regard,
John