RMA on x64 problem

Kapz · Joined: 06 Dec 2004 Posts: 216 Location: Denmark

Hi !

Running RMA on Windows 2003 R2 x64 I experiended this:

1) Installed Windows
2) Installed RMA 3.15 as service - everything worked
3) Tried to update RMA 3.15 to RMA 3.35 through RMA Manager
4) File transfer went okay but afterwards RMA could not start

Now I've tried to manually remove everything from the servers registry together with all files, rebooted the server and installed 3.37, but no matter what I try I always get this error when I try to start the service:

Anyone else seeing this ?

Thanks in advance !

Kasper

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

According to the Microsoft, Error 193 means: ERROR_BAD_EXE_FORMAT - program is not a valid Win32 application. Probably, you have damaged rma.exe file? Could you try to delete rma.exe manually and copy it again?

Regards,
Max

Kapz · Joined: 06 Dec 2004 Posts: 216 Location: Denmark

Max,

Rma.exe should be okay as I'm able to start it as an application. Running as an app it runs perfectly and does it's job.

Perhaps x64-editions of Windows stores some additional info on each service telling if the associated .exe file is a 32- or 64-bit executable ?
Will try to find some info on that.

Meanwhile, do you have plans for a "real" 64-bit edition of RMA ?

Thanks !

Kasper

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

y.beyet · Joined: 16 Apr 2002 Posts: 62 Location: France

currently testing under 2003 R2 x64 enterprise edition, working fine
RMA 3.38

Kapz · Joined: 06 Dec 2004 Posts: 216 Location: Denmark

> Please, let us know you will find something interesting.
Whops, it seems like I forgot to post the solution, but now it happened again and I just remembered from reading these posts

Trouble is, that somehow a file (not a directory) called "Program" (without extension) is beeing created on Windows' system drive (e.g. C:\Program). When the RMA Service is trying to launch it cannot navigate into the real "Program Files (x86) " folder but ends up in the "C:\Program" file/folder-thing.

Deleting the "Program" file solves the problem.

The only server I have seens this problem on is running Windows Server 2003 R2 x64 - all of my other Windows Server 2003 x64 are the basic edition of 2003 slipstreamed with SP2 and they don't seem to have this problem.

This time the problem appeared after a reboot of the server; out of the blue the "Program" file is there. Don't know which process creates it.
The server has been running with RMA without any problems for almost a year.

H2H

/Kasper

y.beyet · Joined: 16 Apr 2002 Posts: 62 Location: France

all my windows x64 are SP2. no file "program" on the c:\.
I tried to put hostmonitor6 under directory "c:\program files", but it didn't work.

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

y.beyet · Joined: 16 Apr 2002 Posts: 62 Location: France

sorry wrong topic....