Cannot get pager feature to work

provoshane · Post by **provoshane** » Sun Oct 22, 2006 9:34 am

I am using Host Monitor v5.92 and I am having difficulty getting HostMon to dial my beeper number. I have tried a US Robotics Internal V.90 Smart Modem and I have tried a US Robotics External 33.6 Fax Modem. I am using Windows XP.

Here are the errors I am getting:

10/22/2006 10:26:59 AM Error: Cannot send message to pager 17134210159. Error Opening COM port (TAPI1)
10/22/2006 10:26:59 AM Next attempt to send message will be made in 15 sec
10/22/2006 10:27:14 AM Error: Cannot send message to pager 17134210159. Error Opening COM port (TAPI1)
10/22/2006 10:27:14 AM Next attempt to send message will be made in 15 sec

Suggestions?

Shane

KS-Soft Europe · Post by **KS-Soft Europe** » Sun Oct 22, 2006 9:49 am

Is HostMonitor running as service? In such case, I suppose, you should assign "Log on as service" privilege to user account, HostMonitor service is running under. You may do it using Local Security Policy applet (Start > Run > secpol.msc > Local Policies > User Right Assignment > Log on as a service).

Do not forget to restart HostMonitor service.

Regards,
Max

provoshane · Post by **provoshane** » Sun Oct 22, 2006 9:55 am

No, I am running it as a program, after starting the PC.

Shane

KS-Soft Europe · Post by **KS-Soft Europe** » Sun Oct 22, 2006 10:09 am

Could you verify if Telephony service is started? You may use standard Windows Services applet (Start > Run > services.msc)

Regards,
Max

provoshane · Post by **provoshane** » Sun Oct 22, 2006 10:10 am

Yes, it is started.

Shane

KS-Soft Europe · Post by **KS-Soft Europe** » Sun Oct 22, 2006 10:41 am

Have you installed SP2 on your Windows XP box? Do you use Windows XP x64 bit? What options have you specified in Options > Pagers tab? Are you able to select your modem from "Use devices" combobox? Probably, you shoud specify "Modem Init String" and "Baud Rate" appropriate to your modem.

Regards,
Max

provoshane · Post by **provoshane** » Sun Oct 22, 2006 1:06 pm

Yes, I am running SP2, I am running the Windows Media Center version of XP. I have selected the modem, and I have tried manually entering init strings into the host mon ini file.

Shane

KS-Soft · Post by **KS-Soft** » Sun Oct 22, 2006 1:10 pm

Its not about init string. Windows does not allow to use the port. May be its in use by different application? Can you access modem using HyperTerminal?

Regards
Alex

provoshane · Post by **provoshane** » Sun Oct 22, 2006 1:12 pm

Yes, I have used it in Hyper Term with no modifications, works every time.

Shane

KS-Soft · Post by **KS-Soft** » Mon Oct 23, 2006 10:10 am

Could you try to add "FixedPagingPort=COM1" line into [Misc] section of hostmon.ini file and restart HostMonitor?
Of course you should specify port that is used by your modem (instead of COM1).

Regards
Alex

provoshane · Post by **provoshane** » Mon Oct 23, 2006 1:56 pm

I already tried that, to no avail.

Shane

KS-Soft · Post by **KS-Soft** » Mon Oct 23, 2006 5:18 pm

It shows the same error message?
H'm.. could you add another line into hostmon.ini file, add pgDebugFile=name_of_the_debug_log_file into [Pagers] section.
E.g.
[Pagers]
pgDebugFile=c:\hostmon\logs\debug.log
Restart HostMonitor, trigger the action and send log file to us (support@ks-soft.net)

Regards
Alex