License issues

dkurfurst · Post by **dkurfurst** » Mon Oct 16, 2006 10:04 am

I just upgraded to 6.24 of HM and I am getiing License errors. I have purchase lifetime upgrades and now all of my RMA agents are telling me that my license is for an older version and that I am not licensed for the product. Please let me know what needs to be done. Do I need a new license file?

I need help ASAP!!!!!

KS-Soft · Post by **KS-Soft** » Mon Oct 16, 2006 10:22 am

Please send request to sales@ks-soft.net. Provide your registration name and/or order number

Regards
Alex

dkurfurst · Post by **dkurfurst** » Mon Oct 16, 2006 10:29 am

Do I need new licenses? is this a bug or a feature? if we require a new license why wasnt it stated in the download or the history file? Just curious. I have since rolled back to 6.20

KS-Soft · Post by **KS-Soft** » Mon Oct 16, 2006 11:14 am

We have sent reply to your e-mail address 1 hour ago. Looks like you have not received our mail? Could you please check your spam filter?

Do I need new licenses?

You don't need new license but you need new registration codes (please check your mailbox and find letter from support@ks-soft.net)

is this a bug or a feature?

Its not a bug. Sometimes you will need new codes for new versions. Actually HostMonitor warns you about this, so you may request new codes before upgrade. You may use menu "Help"->"Update check" or "Automatically check for software updates" option located on Misc page in the Options dialog (option enabled by default).

Regards
Alex

dkurfurst · Post by **dkurfurst** » Mon Oct 16, 2006 11:18 am

I got it thanks