Active Script issue

[nicksp77]

Hi,
We are running AHM 5.66 on Windows Server 2003 sp1.

We have a basic script that checks the status of several services on a remote machine using WMI.

When run interactively, the test runs fine - however, when AHM is running as a service, the test comes up with a status of unknown. As a test, I configured the script to query WMI for service info on the AHM server - this works fine interactively and as a service.

I suspect this has something to do with WMI impersonation or such - any ideas?

FYI, there are admin credentials supplied under options | startup | service. This account has admin rights over the servers.

This is the core of the script...

Code: Select all

FUNCTION PerformTest()
	
  	strComputer = "xxxx"	'target
	i = 0 				'count of bad services
	BadMessage = ""			' Error Message
 	Set objWMIService = GetObject("winmgmts:\\" & strComputer & "\root\CIMV2")
   	Set colItems = objWMIService.ExecQuery("SELECT * FROM Win32_Service Where startmode='Auto' and state='Stopped'", "WQL", wbemFlagReturnImmediately + wbemFlagForwardOnly)
For Each objItem In colItems
	SELECT CASE UCASE(objItem.Name)
		CASE "EXCLUDEDSERVICE1" 	' Enter the name of a serivce that you do not want to monitor here (in ucase)
		CASE "EXCLUDEDSERVICE2"
		CASE ELSE	' Service should not be excluded
			i = i + 1
			BadMessage = BadMessage & objItem.Name & " "
	END SELECT
Next
IF i < 1 THEN
	performtest = statusOk & "All Auto Services Running"
ELSE
	performtest = statusBad & " " & i & " Failed Services: " & badMessage
END IF
END FUNCTION

Thanks

Nick

[Yoorix]

You are right. Something wrong with permissions.
As you wrote above you have supplied admin credentials but
please doublecheck HM service is running under admin account.

You should try Advanced Host Monitor 5.82 http://www.ks-soft.net/hostmon.eng/downpage.htm.

There are implemented WMI tests and you could check services without VBScript. Use Connection Manager dialog to setup account for WMI test and WMI Explorer to prepare correct WMI query.

Also you could use "sc" command line utility to check services status.

Regards,
Yoorix

[KS-Soft]

Regarding WMI test method:
I am afraid WMI test (version 5.82 Beta) will lead to the same problem in service mode. Problem was fixed in version 5.86, should be available for download next week.

Regarding Active Script test method:
We checked the code, HostMonitor tries to use specified user account for Active Script test method. May be account cannot be used for some reason (e.g. password expired)? Could you check NT Event Log (Application)? Any messages from HostMonitor?
Also, can HostMonitor perform CPU Usage or Process test against that remote system?

Regards
Alex

[nicksp77]

WMI: I installed 5.86 - upgraded fine.

All of the testing was done with AHM running as a serivce, with only the RCC running.

WMI test: This does not work when AHM is running as a service - EXCEPT if I manually specified additional credentials.

Password: This is fine - tested a \\server\c$ conenction using the credentials - fine.

NT Log: nothing in there on either server in any log.

CPU / Process tests: both of these work 100% OK.

I can do a workaround of using the WMI test rather than calling the activescript, however, I miss out on the response listing all failed services & I cannot filter out problem services (such as USB service). This is why I want to get the script working.

Any other ideas for getting the activescript remote wmi query working?

Thanks

Nick

[Yoorix]

You can specify credentials and an authentication level in script by invoking
SWbemLocator.ConnectServer method.

Try to adjust your scripts according to this article:
http://msdn.microsoft.com/library/defau ... mputer.asp

Probably it helps.

Regards,
Yoorix