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jacksun
Joined: 17 Oct 2004 Posts: 7
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Posted: Thu Nov 03, 2005 10:04 am Post subject: License Limit error after upgrading to 5.66 |
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Hi, after upgrading my install to your latest version 5.66 I am seeing an issue where all my tests that are using the Remote agent are returning a License limit error.
I have an enterprise license with an extra 100 agents purchased.
When I did the upgrade the license key did not move over, I had to reenter the key.
Any idea what is happening here or how I fix it? I have lots of tests now pounding me with alerts.
**edit** It is saying my license is for an older version of Hostmonitor and I need to upgrade my license. I have an Enterprise. 110 RMA license which I believe has unlimited upgrades. I was running 5.64 Beta before this upgrade. How do I correct this?
Cheers,
Wayne |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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JuergenF
Joined: 26 Jan 2003 Posts: 331 Location: Germany, North Rhine-Westphalia
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Posted: Sun Nov 06, 2005 11:15 am Post subject: |
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I had the same problem ... |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Sun Nov 06, 2005 1:37 pm Post subject: |
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Please send request to support@ks-soft.net or sales@ks-soft.net. Provide your registration name or order number.
We cannot publish your registration codes in the forum
Regards
Alex |
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JuergenF
Joined: 26 Jan 2003 Posts: 331 Location: Germany, North Rhine-Westphalia
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Posted: Sun Nov 06, 2005 10:54 pm Post subject: |
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JuergenF wrote: | I had the same problem ... |
I've already got new codes. Thank you.
I just wanted to say that more than one has got that problem. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Mon Nov 07, 2005 3:03 pm Post subject: |
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Sometimes we are changing codes.
If you have LifeTime license and you are upgrading from version 4 to 5 or 5 to 6, please let as know. We will check your license and generate new codes if necessary.
Regards
Alex |
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hmo
Joined: 14 Feb 2003 Posts: 81 Location: Denmark
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Posted: Thu Nov 17, 2005 7:15 pm Post subject: |
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KS-Soft wrote: | Sometimes we are changing codes.
If you have LifeTime license and you are upgrading from version 4 to 5 or 5 to 6, please let as know. We will check your license and generate new codes if necessary.
Regards
Alex |
Well... for all to remember! Allthough many have LifeTime license, then dont make any upgrades during late night... risk missing the right license/keycode and not beeing able to monitor anything. Request new license before anything...
/h |
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