License Limit error after upgrading to 5.66

jacksun · Post by **jacksun** » Thu Nov 03, 2005 10:04 am

Hi, after upgrading my install to your latest version 5.66 I am seeing an issue where all my tests that are using the Remote agent are returning a License limit error.
I have an enterprise license with an extra 100 agents purchased.

When I did the upgrade the license key did not move over, I had to reenter the key.

Any idea what is happening here or how I fix it? I have lots of tests now pounding me with alerts.

**edit** It is saying my license is for an older version of Hostmonitor and I need to upgrade my license. I have an Enterprise. 110 RMA license which I believe has unlimited upgrades. I was running 5.64 Beta before this upgrade. How do I correct this?

Cheers,
Wayne

KS-Soft · Post by **KS-Soft** » Thu Nov 03, 2005 11:14 am

Please send request to support@ks-soft.net or sales@ks-soft.net. Provide your registration name or order number

Regards
Alex

JuergenF · Post by **JuergenF** » Sun Nov 06, 2005 11:15 am

I had the same problem ...

KS-Soft · Post by **KS-Soft** » Sun Nov 06, 2005 1:37 pm

Please send request to support@ks-soft.net or sales@ks-soft.net. Provide your registration name or order number.
We cannot publish your registration codes in the forum

Regards
Alex

JuergenF · Post by **JuergenF** » Sun Nov 06, 2005 10:54 pm

JuergenF wrote:I had the same problem ...

I've already got new codes. Thank you.
I just wanted to say that more than one has got that problem.

KS-Soft · Post by **KS-Soft** » Mon Nov 07, 2005 3:03 pm

Sometimes we are changing codes.
If you have LifeTime license and you are upgrading from version 4 to 5 or 5 to 6, please let as know. We will check your license and generate new codes if necessary.

Regards
Alex

hmo · Post by **hmo** » Thu Nov 17, 2005 7:15 pm

KS-Soft wrote:Sometimes we are changing codes.
If you have LifeTime license and you are upgrading from version 4 to 5 or 5 to 6, please let as know. We will check your license and generate new codes if necessary.

Regards
Alex

Well... for all to remember! Allthough many have LifeTime license, then dont make any upgrades during late night... risk missing the right license/keycode and not beeing able to monitor anything. Request new license before anything...

/h