KS-Soft

I send you an email with the requested info

Hi, sorry i could not answer you before, too much work :( We had HM ver. 9.5 before. The HM crashed, but around once every 2-3 months or so. We installed a fresh copy of HM on a new VM. It was running on a server 2003 32Bits VM before. Now it's a server 2012 VM, 64 bits. The only big change is that ...

It was not in my old HM version (9.50)
Sadly the HM just froze.
10.08, all RMAs updated to 5.04
Please state how we are to proceed now
Have a nice day

Until now no more crashes with HM 10.08
Will keep you updated
P.S.: I like the new "Top Hosts" Window!

Hi,
I've updated HM to 10.08 and all RMAs to 5.04
Will keep you posted about progress

Ok,
i will have a look.
A bit swamped in work right now, will report back tomorrow.
Thanks!

Hi, i can't move HM to another system easely. I am not surprised you can't reroduce the issue, you don't have any load on your system. What do you mean to switch test methods to rma agent? which agent? which client? which tests? Do i have to updat the RMA t o actually use the benefits of HM 10.08? A...

HM froze.
Resource utilization:
http://imgur.com/y2EzjV1

Hi, i send you an email with the requested files. Next time the HM freezes i will collect the other data. The two ODBC tests are Veeam tests, they check two fields in its Microsoft SQL DB. Yes it is the same ODBC driver (standard Windows). Those tests are quite old, only in use at some legacy system...

Good morning.
Yes ODBC logging, Microsoft SQL server 12
As i said above i already had ODBC logging disabled
About the test methods i added a screenshot of the audit tool
http://imgur.com/3zOruue
I could provide a Teamviewer session if that would help

Hi, thank you for the quick reply. Yes i used ODBC, however i already suspected it and disabled it. Would disabling the logging not be enough? Standard windows ODBC driver. The HM VM is "naked", it only has HM and Teamviewer installed, no antivirus etc. Audit displays a warning about a mis...

Hi, every couple of days HM freezes, i have to kill the process. OS: server 2012 HM: ver. 9.90 2557 active items (from audit) What kind of info do you need so we can dig into this problem further? As you can imagine, when we can't trust our monitoring software it constitutes a quite big problem. Tha...