KS-Soft

for your information :

It's working with
\\localhost\Process(oracle#1)\virtual bytes
rather than
\\LY1-LM64-PROD\Process(oracle#1)\virtual bytes
(where LY1-LM64-PROD is hostname)

Hi Alex, We have the issue with passive RMA (we only use passive RMA). The test is working fine with counter \Process(_Total)\Virtual Bytes. It's also working when performed from HostMonitor. I also tried with other process consuming more than 4GB memory and it's not working. Also, i just realized t...

Hello We're using the test Performance Counter to monitor memory used by databases (with virtual bytes counter). However, we realized that the value returned by RMA is limited to 4GB, even if the actual value is upper. When clicking on "Get Current Value", we also get the 4GB value. exampl...

Thank you for these details and thank you for your help.

Regards,
Julien

2. Thank you very much, this is working. 1. This is working as well, however we absolutely don't understand why because : - we thought that the command line in Start cmd was run by RMA as is, just like if we run it manually on the remote server (connected with the same account used for RMA). Where a...

Hello, We're having about the same problem that described in this topic : http://www.ks-soft.net/cgi-bin/phpBB/viewtopic.php?t=6953&highlight=powershell HM v9.58 running on a Windows Server 2008 R2 RMA v4.62 running on a Windows Server 2008 R2 When executing Powershell script locally on the remo...

For now, a workaround that consists in rebooting the server every night has been set up.
If the problem appears again, we'll check if there are records in backup log during the 5 minutes pause and let you know.

Simply open Options dialog and click Save button. OK, thank you for the tip. But again - it does not make any sense until you fix the problem. 1st you should check system log, what EXACTLY error do you see? As i said, we're already working to solve the error in system log. (Just for information : 0...

Because it works fine and 64bit version will not provide any advantage. That makes sense, thank you for your answer. About the initial problem, RMA is still running correctly since the server reboot. As i previously said we will follow your advice and take a look on other sofware installed on the s...

Hello, The server crashed recently (with blue screen) and RMA is running correctly since the reboot. (This is not the first crash with blue screen) We don't manage system on this server (fully managed by our customer) We asked our customer to concentrate on the system problem that caused the crashes...

try Microsoft ODBC driver for Oracle or Oracle client version 9.2.0.8.0 We're using Oracle client version 11.2.0.3 and it won't be possible for us to downgrade to 9.2.0.8. We changed from Oracle ODBC driver to Microsoft ODBC driver and it seemed to be a little bit better at the beginning but actual...

Hello, More and more often, our HM primary logging method (Oracle database) stops working and we're getting following messages in HM html log file : 02/14/2014 8:01:46 Monitoring service warning: Logging pool is full 02/14/2014 8:03:10 Warning: Logging performance is very low considering average tes...

Hello, We're getting the following error when trying to start RMA Service (with rma_cfg utility and manually) : Could not start the KS Remote Monitoring Agent service on local computer. Error 1053 : The service did not respond to the start control request in a timely fashion. And the following error...

We have followed your advice. For now the problem didn't appear again.

Thank you for your help.

We use "Oracle dans OraClient11g_home1_32bit" driver with 11.02.00.03 version. The problem appeared again, I send the private logfile : [08/23/2013 8:02:47] GENTRAN temps de reponse Ok 625 ms Shell Script 64573 [08/24/2013 8:02:58] GENTRAN temps de reponse Ok 391 ms Shell Script 64573 [08/...