KS-Soft

I sent you remote login information....

Yes I did do a test...it didn't work.

The user I am logging in to see my object tree in RCC is the admin and I checked....the admin has full rights.

I access the server (and the HM5) by Remote Desktop.

HostMonitor is installed on C:\Program Files\HostMonitor5 on our server.

When I launch RCC, there is nothing on the screen except Root. I don't see my servers at all; I don't see an object tree.

To catch up... When I close HM5 and re-open it, I get: "Hostmonitor already as win32 service. Do you need to launch a 2nd instance in application mode"? You have to click Yes; No will not do anything. After clicking Yes, I get: "Cannot activate RCI. Probably port #1054 is in use"...

I don't see a message...just an upside yellow warning sign with an exclamation point over the word "Save". So I had to click Cancel.

When I try to go to confirm the smtp port 25 and click Save, a yellow warning icon shows up...and I cannot click Save.

Our version is 5.70 I click on the blue HostMonitor5 icon, so I guess I'm starting it as an application. Yes, we start HostMonitor under the Administrator account. It checked the ports...the smtp info looks right. We haven't changed anything with that. Also, the "Show status window when sending...

OK, I think I found it... It's under Advanced Log tab.... 1/8/2008 7:50:12 AM Monitor started 1/8/2008 7:50:12 AM RCI Error: cannot open port #1054. Probably port in use 1/8/2008 7:50:12 AM RCI Error: cannot open port #1054. Probably port in use 1/8/2008 10:10:50 AM Monitor started 1/8/2008 10:10:50...

1. Please ensure alerts are enabled. You may enable alerts using menu "Monitoring" -> "Enable Alerts". Check 2. Please ensure monitoring is started. You may resume monitoring using manu "Monitoring" -> "Start Monitoring". Check 3. Do you see any errors, relate...

Max, I believe everything is setup. The guy that left set it all up, except, we are not getting our daily test messages that are triggered each morning to let us know everything is up and running.... Here is a copy of what we usually get From: Hostmonitor [mailto:Hostmonitor] Sent: Tuesday, January ...

I am brand new to this software - inheriting it from a past employee. I have and am still going through the help files but for whatever reason, it's not clicking.... It was apparently configured to send a a bad (test) email to the team, and then a "good" email to let the team know that it'...