Search found 28 matches

by genasea
Mon May 13, 2024 4:51 pm
Forum: References & Opinions
Topic: Excellent customer service - once again
Replies: 1
Views: 15775

Excellent customer service - once again

During the last two weeks I have had the opportunity to communicate with tech support for the Hostmonitor software. Keep in mind we have had this software testing our network infrastructure for 23 years in a row now. Most years, I have no reason to speak with Alex and the team, as the program just r...
by genasea
Thu Jan 21, 2021 1:52 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Tune up Reply Value and Use Warning status if
Replies: 1
Views: 6439

Tune up Reply Value and Use Warning status if

This is in effort to help others who want to get some clarification on these two aspect of HM. Thanks to Alex and the team for pointing me in the right direction. I needed a bit more help than the manual provided, which HM Tech Support was happy to oblige. How Hostmon Processes Test Reply/Status val...
by genasea
Thu Apr 23, 2020 3:12 pm
Forum: References & Opinions
Topic: KS-Soft = Fly by night?
Replies: 23
Views: 206395

Being this is the most commonly viewed post in this section (by number of views) I thought I would freshen the post up a bit. This company has been in business now for 20 years, so that does not qualify for anything remotely close to 'fly by night'. I have worked in IT at Fortune 100 and 500 compani...
by genasea
Thu Apr 23, 2020 2:47 pm
Forum: References & Opinions
Topic: Hostmonitor - Excellent value and superior tech support
Replies: 1
Views: 20877

Hostmonitor - Excellent value and superior tech support

We have been a customer since 2001 - the early days. We took a chance on a new piece of software for monitoring our systems, and have not been disappointed. We have been using this software for 19 years now and it still is a great piece of software. We also have other tools, but Hostmonitor rises to...
by genasea
Tue Feb 04, 2020 1:19 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Issue with Tune up and if else statement
Replies: 3
Views: 10101

Alex, thank you for your response. I got the new syntax working as you suggested based upon changing the snmp format. Also, for anyone else stumbling across this post. If you want to use getword to extract a value from a string by itself (not using getword as part of an IF statement), you MUST place...
by genasea
Sat Feb 01, 2020 11:25 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: Issue with Tune up and if else statement
Replies: 3
Views: 10101

Issue with Tune up and if else statement

Hello, I am using HM v.11.98 I am attempting to parse a snmp oid that returns values like the following: F-RMQL*66th_Main^CC+RM0195XYZ%R$01 Where I want to pull out the CC near the middle of this string (I am obtaining the next two characters after the ^ character is found). I can do this with the t...
by genasea
Fri Mar 16, 2007 7:37 am
Forum: Wish list
Topic: Reports - add odbc for reports
Replies: 0
Views: 9116

Reports - add odbc for reports

Please add the ability to allow the report function to write to a database via odbc like you do on the logs.

Thank you,

Scott
by genasea
Wed Jan 03, 2007 2:15 pm
Forum: Wish list
Topic: New status modification request
Replies: 4
Views: 14577

JuergenF I just used the 'Use 'Original' Status if' as an example. I am more concerned with just leaving the status alone until is passes a threshold that we select, without having the status change to anything other than the original status, and no additional processing in the alarm logging. Most o...
by genasea
Wed Jan 03, 2007 1:41 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Handling 'Unknown' status with new status codes
Replies: 1
Views: 9189

Handling 'Unknown' status with new status codes

We get a lot of Unknown's through out the day - the vast majority being from snmp get tests and performance counter tests. Since snmp is udp, if the packet gets lost in transit, HM reports it as an 'Unknown' status. We also get dozens of Unknowns each day from performance counter based tests (using ...
by genasea
Wed Jan 03, 2007 11:54 am
Forum: Wish list
Topic: New status modification request
Replies: 4
Views: 14577

New status modification request

Thank you for including the new statuses of 'warning' and 'normal', as it will make the product much more viable for performance based testing. We are running several thousand tests, and are getting a LOT of alarms (between 5,000 to 10,000 a day). So, this will help to process them. One way it would...
by genasea
Wed Jan 03, 2007 11:13 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: New Status feature question
Replies: 2
Views: 10366

New Status feature question

Now that the new statuses (Warning - Normal) feature is out (in Beta anyway), I need to apply the same basic set of status settings to a few thousand different tests, which are in several hundred different sub-folders. What are my options for doing this the in the most efficient manner?

Thank you
by genasea
Wed Jan 03, 2007 11:07 am
Forum: Wish list
Topic: SNMP versions
Replies: 1
Views: 9417

SNMP versions

Much of the equipment that we are now installing will no longer support snmp v.1 due to security reasons. Is there a plan for HM to support snmp v.2 and v.3 so we can monitor these devices ???

Thank you
by genasea
Mon Nov 13, 2006 8:39 am
Forum: Wish list
Topic: What about "severity level" ?
Replies: 23
Views: 59712

Similar request

Alex, I had posed this question last year, and it is similar to the requests being asked for here. The vast majority of the tests that we have are performance based tests (not fault based tests). It would be very handy to have a qualification for when these types of tests actually go into alarm or a...
by genasea
Thu Dec 22, 2005 4:08 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: RMA Test
Replies: 3
Views: 11786

RMA Test

What is recommended for the following question? With the unreliability of PerfCounters, all of our servers are setup to use RMA to query the perfcounters on each local server. Many times throughout the day (on various servers), it is typicaly for all tests to a specific server to go into 'unknown' (...
by genasea
Fri Dec 09, 2005 1:49 pm
Forum: Wish list
Topic: "Non-Alerting" neutral check mode?
Replies: 7
Views: 22186

Similar request - possible same solution

I posted a request on Nov. 17th (see 'Change Status feature') requesting something that is similar to this and could be used for this request as well. I am also requesting that a feature be added to allow the operator to decided when a test goes into alarm. Right now, a test goes into alarm (bad, un...