Auto Refresh freezes randomly

itelio · Post by **itelio** » Fri Mar 25, 2022 2:39 am

Hi there,

sporadically we have the case that the automatic test renewal simply stops.

The last test time is then in the past for all tests.
Sometimes it was only noticed after 1-2 days.
It seems like all tests are "freezing"..

What can cause this?
It only works again if you manually renew some tests.

Could it be the McAfee virus scanner? Otherwise we would remove it.

Windows Server 2022 (up to date)
KS Hostmon version 13.14

my best regards

KS-Soft · Post by **KS-Soft** » Fri Mar 25, 2022 4:15 am

Could you please send config and log files to support?
At least .HML file with tests + syslog.htm

Regards
Alex

KS-Soft · Post by **KS-Soft** » Sat Mar 26, 2022 4:46 am

Now its too late to check your current .HML file, we should get fresh one, within 24 hours.
I assume you have backups (HostMonitor 12+ makes backup copies everynight by default)? You may check menu File->Backup options and get .HML file stored night after problem appeared.
And we need logs.

Regards
Alex

itelio · Post by **itelio** » Mon Mar 28, 2022 3:26 am

Hi there,
Thanks for the answer,
Since it's sporadic, I can't find any errors right now.
As soon as it occurs again I will send the config and the syslog.
Thank you in advance.

KS-Soft · Post by **KS-Soft** » Mon Mar 28, 2022 3:29 am

Could you please send log file to us?
Could you please find old .HML file in backup folder (night after problem happened) and send it as well?

Problem started after update to version 13.14?
What version was used before update?

We will not be able to find and fix this problem without your help.

Regards
Alex

itelio · Post by **itelio** » Mon Mar 28, 2022 3:55 am

Hi alex,

Problem started with Version 12.98
I will send you the files at the time before and after the problem.

thanks in advance.