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HM freezes completely
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Mon Feb 15, 2016 10:04 am    Post subject: Reply with quote

Great, thank you.
Top Hosts? It was implemented almost 3 years ago

Regards
Alex
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MousePusher



Joined: 03 Feb 2016
Posts: 13

PostPosted: Wed Feb 17, 2016 9:22 am    Post subject: Reply with quote

It was not in my old HM version (9.50)
Sadly the HM just froze.
10.08, all RMAs updated to 5.04
Please state how we are to proceed now
Have a nice day
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Wed Feb 17, 2016 10:09 am    Post subject: Reply with quote



Some tests performed by HostMonitor: 210 tests, 144 enabled, 6 of them depends on 3rd party DLLs
- 5 Certificate Expiration tests use OpenSSL
- 1 URL test uses IE related DLL
May be some bugs in these DLLs lead to the problem - HostMonitor 9.86 and 9.90 uses different OpenSSL version (different from HostMonitor 9.80, 9.50, etc)
If you setup agent (any agent, e.g. install RMA on HostMonitor system) and transfer these tests to agent, we will see if this theory right. Or just disable these tests for a week.

We will check other changes between version 9.50 and 9.90

Regards
Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Wed Feb 17, 2016 10:11 am    Post subject: Reply with quote

Also, could you please answer to this question
Quote:
As I see you used HostMonitor for 8 years without problems.
Am I right?
So what kind of change caused this problem? You updated just HostMonitor? What version was installed before update?

may be you updated system as well?

Regards
Alex
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MousePusher



Joined: 03 Feb 2016
Posts: 13

PostPosted: Tue Feb 23, 2016 3:09 am    Post subject: Reply with quote

Hi,
sorry i could not answer you before, too much work
We had HM ver. 9.5 before.
The HM crashed, but around once every 2-3 months or so.
We installed a fresh copy of HM on a new VM.
It was running on a server 2003 32Bits VM before.
Now it's a server 2012 VM, 64 bits.
The only big change is that we are running many more shell script tests now.
123 as opposed to 716. Most of those 123 were vbscript, now it's all PowerShell.
I sent you an email with screenshots of the audit tool.
What other info can i supply?
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MousePusher



Joined: 03 Feb 2016
Posts: 13

PostPosted: Wed Feb 24, 2016 4:23 am    Post subject: Reply with quote

I send you an email with the requested info
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MousePusher



Joined: 03 Feb 2016
Posts: 13

PostPosted: Tue Mar 01, 2016 1:30 am    Post subject: Reply with quote

Bump
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Tue Mar 01, 2016 9:16 am    Post subject: Reply with quote

We are working in this.
We found code that can cause performance problems under some conditions (high CPU Usage, slow GUI response) but I don't think it relates to your config.

We still have no idea what happens on your system...
Have you done this?
Quote:
Some tests performed by HostMonitor: 210 tests, 144 enabled, 6 of them depends on 3rd party DLLs
- 5 Certificate Expiration tests use OpenSSL
- 1 URL test uses IE related DLL
May be some bugs in these DLLs lead to the problem - HostMonitor 9.86 and 9.90 uses different OpenSSL version (different from HostMonitor 9.80, 9.50, etc)
If you setup agent (any agent, e.g. install RMA on HostMonitor system) and transfer these tests to agent, we will see if this theory right. Or just disable these tests for a week.

Regards
Alex
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