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count files byte size issue
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Aug 06, 2014 9:52 am    Post subject: count files byte size issue Reply with quote

Hi, I have a count files test using "Count files bigger than" and need to set it to 5GB (5192000000) but on save & reopen the bytes value goes back to 1.

1024000000 works
2048000000 works
3072000000 and higher does not save.

Is there a limit in byte value or is this a bug?

I've tried via RCC and also in main program on server. Same result.

Thanks...
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Wed Aug 06, 2014 11:14 am    Post subject: Reply with quote

Yes, there is 2GB limit.
Probably we can add Bytes/KB/MB/GB switch...

Regards
Alex
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Aug 06, 2014 11:25 am    Post subject: Reply with quote

Ok Alex. Will you add any time soon?
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Thu Aug 07, 2014 5:47 am    Post subject: Reply with quote

We started work on version 10 but it will not be released soon.
If you need this option, we can provide some unofficial update... what version of HostMonitor do you use?

Regards
Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Fri Aug 08, 2014 2:30 pm    Post subject: Reply with quote

if you are using version 9.90, we can provide update with new option.

Regards
Alex
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Oct 01, 2014 1:38 pm    Post subject: Reply with quote

Alex, I only just saw your last response about including this option in 9.90. I would appreciate that very much.

How soon would you expect to have it ready?
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Wed Oct 01, 2014 1:44 pm    Post subject: Reply with quote

Probably tomorrow

Regards
Alex
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Oct 01, 2014 1:48 pm    Post subject: Reply with quote

awesome, thanks!
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Wed Oct 01, 2014 3:17 pm    Post subject: Reply with quote

Could you please send e-mail to support@ks-soft.net and provide your order number and/or registration name?

Regards
Alex
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Oct 01, 2014 3:26 pm    Post subject: Reply with quote

done, sent a screen shot of the entire invoice with order number.
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Apr 08, 2015 2:13 pm    Post subject: Reply with quote

Alex, I applied this update back in october and then probably got sidetracked with some other important stuff. Anyway, it seems that the problem has changed a bit and throws an RMA error.

If I set the "Count files bigger than" to higher than 2GB, it errors with "RMA: 501: Wrong Parameter".

My Hostmon.exe is 9.92.1.1150
My RCC.exe is 4.92.1.477

Thanks and sorry for posting in the announcements. I thought it was appropriate for asking about why no further updates.

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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Wed Apr 08, 2015 3:17 pm    Post subject: Reply with quote

I assume you are using old agent. Please update

Regards
Alex
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johnm



Joined: 01 Apr 2005
Posts: 113

PostPosted: Wed Apr 08, 2015 3:45 pm    Post subject: Reply with quote

Thank you Alex, all good now after updating the RMA.
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Thu Apr 09, 2015 11:33 am    Post subject: Reply with quote

You are welcome

Regards
Alex
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rc



Joined: 01 Aug 2005
Posts: 101

PostPosted: Tue Aug 25, 2015 2:20 am    Post subject: Reply with quote

Hi Alex,

I have the same error "RMA: 501: Wrong Parameter" by testing file with option "count files bigger than". I set it to 4GB.

We use:
hostmon.exe, File version 9.93.1.1154
rma.exe, File version 4.88.0.336

Is there a newer version of RMA available?

Regards
Rico
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