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MirkoW
Joined: 01 Jul 2008
Posts: 178
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 Posted: Tue Mar 13, 2012 2:33 am Post subject: SNMP-Alerts staying WebService Dashboard |
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Hi,
when some SNMP-Alerts are exists, the webservice dashboard will display this alerts nonstop. only a restart of webservice will solve this issue.
HM itself and RCC Clients does not have this issue.
I use HM 9.10
Regards, Mirko |
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KS-Soft Europe
Joined: 16 May 2006
Posts: 2260
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| Posted: Tue Mar 13, 2012 7:44 am Post subject: |
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| Quote: | | when some SNMP-Alerts are exists, the webservice dashboard will display this alerts nonstop |
As I understand correctly, under SNMP-Alerts you mean SNMP Get test items with Bad or Unknown status ?
Could you please explain what do you mean "webservice dashboard will display this alerts nonstop" ?
Do you mean when some folder have "Bad" SNMP Get test items, dashboard shows it in "Red" even after test gets "Ok" status ? |
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MirkoW
Joined: 01 Jul 2008
Posts: 178
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| Posted: Tue Mar 13, 2012 7:49 am Post subject: |
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Hi,
i try to explain it:
i use some SNMP-Trap Tests to receive SNMP-Alerts from some Components.
in HM and RCC Clients this alerts will be "RED" for few seconds. (Good message filter is set to "Timeout 5 sec")
But the Dashboard will shows the SNMP-Trap Test alets in red for a long time (e.g. 5 hours), until i restart the webservice. this issue was not in other versions before 9.10 |
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KS-Soft Europe
Joined: 16 May 2006
Posts: 2260
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| Posted: Tue Mar 13, 2012 8:33 am Post subject: |
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| What Web Service version do you use ? |
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MirkoW
Joined: 01 Jul 2008
Posts: 178
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| Posted: Tue Mar 13, 2012 8:50 am Post subject: |
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KS-Soft
Joined: 03 Apr 2002
Posts: 10422
Location: USA
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| Posted: Tue Mar 13, 2012 10:06 am Post subject: |
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We just retested HostMonitor 9.10 and WebService 3.81 on several systems and we cannot reproduce the problem, everythink works fine 
May be your browser does not refresh page for some reason?
Could you send hostmon.ini, webservice.ini and exported test settings (or better entire HML file with tests) to us?
support@ks-soft.net
Regards
Alex |
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