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HM freezes after update from V8.86 to V9.06
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Thu Nov 22, 2012 12:45 pm    Post subject: Reply with quote

Quote:
So there is an internal check within Hostmonitor to count its threads ?
And it has a limit ?

Yes, I was talking about this feature last days. HostMonitor pauses monitoring because "sees" too many started threads, it wants to wait until test probes finish before starting new test probes.

We changed some code and make more strict checks in version 8.77 so you should have the same problem with version 8.86, this problem should not be related to 9.00 update

Anyway, if I am right, then the following update should help:
http://www.ks-soft.net/download/hm932d.zip
- unzip the file,
- replace hostmon.exe module,
- add IgnoreTotalThreads1=1 line into [Misc] section of hostmon.ini file and start HostMonitor.

Regards
Alex
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apaitoperations



Joined: 24 Feb 2011
Posts: 40

PostPosted: Thu Nov 22, 2012 12:53 pm    Post subject: HM quickfix Reply with quote

Alex,

Thanks for the quickfix ! I will install right now.

As you can see in my old posting (http://www.ks-soft.net/cgi-bin/phpBB/viewtopic.php?t=6377&start=0&postdays=0&postorder=asc&highlight=) my problems startet after upgrading from version 8.68 to 8.82

wbr
Georg
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apaitoperations



Joined: 24 Feb 2011
Posts: 40

PostPosted: Thu Nov 22, 2012 1:03 pm    Post subject: 932d installed Reply with quote

Alex,

ok - version 9.32d installed and running.

I will post again when i have any news.

wbr
Georg
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Thu Nov 22, 2012 1:26 pm    Post subject: Reply with quote

Quote:
As you can see in my old posting (http://www.ks-soft.net/cgi-bin/phpBB/viewtopic.php?t=6377&start=0&postdays=0&postorder=asc&highlight=) my problems startet after upgrading from version 8.68 to 8.82

This makes sense. I hope RC experience problem caused by the same counter, not some totally different...

Regards
Alex
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apaitoperations



Joined: 24 Feb 2011
Posts: 40

PostPosted: Fri Nov 23, 2012 1:23 am    Post subject: Eureka !! Reply with quote

Thanks !!

That was the solution.

HM is working flawless since i installed the hotfix-version 9.32d.
No more freezing.

wbr
Georg Höllebauer
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rc



Joined: 01 Aug 2005
Posts: 101

PostPosted: Fri Nov 23, 2012 2:02 am    Post subject: Reply with quote

Hi Alex,

Those are great news!

I have just installed the new hotfix-version 9.32d also. But with me it always takes 4 to 5 days to freezing .

So we'll know in about 1 week the update also shows me the desired effect.

But I'm sure that it works because I exactly did the same symptoms as user "apaitoperations". I also have every time 1001 TTThreads in debuglog and only 25 threads in task manager...

So ever thank you for your great support.

Enrico
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Fri Nov 23, 2012 7:36 am    Post subject: Reply with quote

Sorry it took so much time
One of the worse bug tracking cases in HostMonitor history. We wasted a lot of time looking into wrong direction.

And we still cannot reproduce the problem on our systems... but I hope we know what is wrong and this time we fixed the problem.
http://www.ks-soft.net/download/hm932e.zip - this version should work fine regardless of "IgnoreTotalThreads1" option. So you may disable this option and HostMonitor should work fine and control threads properly. I really hope...

Regards
Alex
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rc



Joined: 01 Aug 2005
Posts: 101

PostPosted: Fri Nov 23, 2012 7:59 am    Post subject: Reply with quote

Alex,
I would say:

I wait one week @v9.32d to see (I hope so) no freezing with enabled "IgnoreTotalThreads" option and if this works how expected I will try the new version v9.32e with extended thread control, Ok ?

Have a nice weekend
Enrico
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Fri Nov 23, 2012 8:01 am    Post subject: Reply with quote

Sure.
Have nice weekend as well

Regards
Alex
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apaitoperations



Joined: 24 Feb 2011
Posts: 40

PostPosted: Fri Nov 23, 2012 8:06 am    Post subject: Reply with quote

Hello Alex,

I will also stay with 9.32d over the weekend and upgrade to 9.32e next week.

Have a nice weekend and thanks again for your hard work !

wbr
Georg
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Fri Nov 23, 2012 8:25 am    Post subject: Reply with quote

You are welcome

Regards
Alex
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rc



Joined: 01 Aug 2005
Posts: 101

PostPosted: Fri Nov 30, 2012 2:55 am    Post subject: Reply with quote

Hi Alex,

one week has now passed and the HostMonitor runs as on the first day!

I am now at 23 million tests without freeze

Now I want to see how long HostMonitor can really run.

...never change a running system

I'll report back next week

Regards
Enrico
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Fri Nov 30, 2012 8:35 am    Post subject: Reply with quote

Good news
Thank you

Regards
Alex
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apaitoperations



Joined: 24 Feb 2011
Posts: 40

PostPosted: Tue Dec 18, 2012 2:47 am    Post subject: another strage thing Reply with quote

Hello Alex,

Hostmonitor dooesnt freeze anymore and today we reached 66.000.000 Tests.

I tried to connect with RCC and when it wanted to retrieve the Test-List there came a popup : "Hostmonitor answer : out of memory" -> and disconnect

HM-Service is using 1,5 Gb memory.

I restarted the service and it worked again.

Is there another limit in HM ?

wbr
Georg
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KS-Soft



Joined: 03 Apr 2002
Posts: 11782
Location: USA

PostPosted: Tue Dec 18, 2012 10:51 am    Post subject: Reply with quote

Could you please send detailed resource usage (handles, threads, private memory, user and GDI objects) to support@ks-soft.net?
Also, please send "Estimated workload" screen shot (Auditing Tool).

Regards
Alex
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