RMA error 301: address violation...

spud · Joined: 16 Dec 2004 Posts: 22

I am using HM 4.86. I have a Windows 2000 sp4 server with RMA agent 2.02 installed. I can create any test, except a test for Process. When I try to select a Process in the drop down selection box, I receive this error:

Error 301: Access violation at address 0046851B in module "rma.exe'. Read of address 00A44010.

I have tried upgrading the agent to 3.0, but still get the same error.
Any ideas what might be causing the problem?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

We have several Windows 2000 SP4 systems with latest security pathces installed. I cannot reproduce such problem...
I have checked address where exception appears, that code is not used by agent. Most likelly real error is somewhere else.
What if you type name of the process manually? Test will be performed without error?

Regards
Alex

spud · Joined: 16 Dec 2004 Posts: 22

I have tried just typing in the process name, but then the test returns this status "RMA: Cannont read data".

Also I noticed when checking the error log that the second address changes over time. The log listed these various address values:
00CB4010, 00CB4004, 00CB8010, 00CB8020, 00CC8010, 00CD0010, 00CB8020, 00CB4008, 00A48010, & 00A44010

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

It means real error somethere else.. Is there are 3rd party performance counters installed on that system?

Regards
Alex

spud · Joined: 16 Dec 2004 Posts: 22

I am not aware of any 3rd party performance counters being installed.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Does performance counter test work on that system?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Does performance counter test work on that system?

spud · Joined: 16 Dec 2004 Posts: 22

I am not very familar with performance counter tests, but I was able to try a few of the performance counter tests on this server and they worked fine. When I tried to do a Process test using Performance Counter it returned an error.

This is the error message:
Error: 301
Error: The specified object is not found on the system.

I found a second server that is running the same process and tried doing the same process test and it worked fine on the second server.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Could you download Extensible Performance Counter List utlity (available at
http://www.microsoft.com/downloads/details.aspx?FamilyID=7ff99683-b7ec-4da6-92ab-793193604ba4&DisplayLang=en) and check is "PerfProc" counters enabled. If DLL is disabled, turn it on.
If this will not help, I think perfproc.dll (or some DLL that is used by perfproc.dll) is damaged. Try to reinstall Windows or at least copy this DLL from another system

Regards
Alex

spud · Joined: 16 Dec 2004 Posts: 22

The Extensible Performance Counter List utility worked. The perfprod.dll was disabled. Things are working fine now. THANKS!!!

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

I am glad it works