File/Availability Test - Hangs on File dialog menu

sadek76 · Joined: 27 Apr 2004 Posts: 71 Location: New Jersey

Running HM 5.12 on Server 2003, when I try to create a File/Availability test with HM running as a service and I click on the folder icon next to "File or Folder Name", I receive an alert window. Sent a snapshot of this window to you. If I run HM not as a service and I try the same operation, it just hangs with no message. Sometimes I do get a file dialog window, but if I do and I click the drop down file selection icon it hangs at that point. The folder back button works fine.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Probably you have created folder named "Desktop"?
This problem described by Microsoft at http://support.microsoft.com/kb/q323681/

Regards
Alex

sadek76 · Joined: 27 Apr 2004 Posts: 71 Location: New Jersey

No folder named "Desktop" created on my desktop, only under "Documents and Settings\$Username". Also I'm running 2003 Server, not XP.

I also installed HM ver. 4.86 and tried the exact same test creation and didn't have any problems with the file dialog boxes. Version 5.00 (Beta) also gave me a few problems with File dialog boxes....

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

sadek76 · Joined: 27 Apr 2004 Posts: 71 Location: New Jersey

Created folder with read/write/modify permissions for group "Everyone".
Received the same results. It hangs when I click the down arrow next to the "Look in" field. I tried it running as a service and not running as a service.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

We cannot reproduce this problem but I made some changes - force Windows to use last selected path or 'c:\' instead of current path.
Please try update www.ks-soft.net/download/hm523b.zip

sadek76 · Joined: 27 Apr 2004 Posts: 71 Location: New Jersey

Problem got worse. I used to get the file dialog window, then it would hang when I clicked the drop down arrow. Now I click the folder icon next to "File or Folder Name" field and it hangs running as a service or not.

I also tried this on a 2000 server with ver. 5.12 and it works fine. Maybe this is a 2003 windows bug. I downloaded SP1 for 2003 from Microsoft, but I'm hearing mixed comments about it and I'm reluctant on installing it.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Does account (that you are using to run HostMonitor) have access to c:\ (root directory)?

Yeah, I think Windows 2000 SP4 - the best Windows. Very often new patches for Windows XP lead to new problems.
I am afraid it will be the same with Windows 2003

Regards
Alex[/quote]

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Are you using some network client beside standard "Client for Microsoft Networks"?

Regards
Alex

sadek76 · Joined: 27 Apr 2004 Posts: 71 Location: New Jersey

OK - I have big ones

. So I installed SP1, rebooted the server and all the file dialog boxes are now working with version 5.12.

!

I did encounter a small problem after running 5.23 (Beta), then going back to 5.12. I'm not able to read in my .hml file anymore. It's telling me to get the latest version of hostmon. ANd when I run 5.23, half of my tests are missing

What happend?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Version 5.22 (and 5.23) uses new format of the file. So, it stores backup with extension .~hm. If you want to use older version again, change extension back to .HML

Regards
Alex

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

sadek76 · Joined: 27 Apr 2004 Posts: 71 Location: New Jersey

The small problem was with the .hml not loading after using 5.23. You told me how to fix that problem. Everything is OK now with this issue.