Problems monitoring a remote server

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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mrw
Posts: 187
Joined: Mon Oct 08, 2012 6:11 am

Problems monitoring a remote server

Post by mrw »

Hi,
I´m trying to set up basic windows monitoring(CPU, mem, disk, win-services) on a remote server using an RMA on a different subnet.
I can only use tests that are SNMP-based, but not those that are RPC-based.
The RPC-tests gives me error messages such as "Access denied" or "The remote procedure call failed and did not execute"

The target is a "Windows 2012 R2 Foundation" in a workgroup.
I only have local accounts that are in the administrators group.
I have set up the account in the Connection Manager with the targets ipaddress as Host/Resource.

I think the problem is that something in the server is blocking the RPC-calls. I just can´t figure out what. The local Windows Firewall is off. UAC slider is set to lowest. What else could be blocking this?

Any help on this is appreciated.

Regards,
//Andreas..
KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Probably you are running RMA as service using Local System account?
This account does not allow to check remote Windows systems (RPC, WMI, etc)

Regards
Alex
mrw
Posts: 187
Joined: Mon Oct 08, 2012 6:11 am

Post by mrw »

Thanks for your superquick reply!

Just checked and the RMA is running with a domain account. and that RMA is monitoring several other windows servers using both RPC and WMI.

//Andreas..
KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

So RMA is running on domain member system as service using domain account and RMA is able to check other domain systems?
While RMA cannot check workgroup system in the same LAN segment?

You have set Connection Manager record for this workgroup system using local administrator and firewall on workstation is disabled?
Should work :roll:

Could you send Connection Manager screen shots to support@ks-soft.net?

Regards
Alex
mrw
Posts: 187
Joined: Mon Oct 08, 2012 6:11 am

Post by mrw »

So RMA is running on domain member system as service using domain account and RMA is able to check other domain systems?
Correct.
While RMA cannot check workgroup system in the same LAN segment?
No. It can check other servers running in workstation mode both in the same lan and other subnets. It´s just this specific server that I have problems with.

I will send the screenshot asap to you.


//Andreas..
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