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Version 10 issues?

 
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Kris



Joined: 12 May 2010
Posts: 253

PostPosted: Fri Jan 29, 2016 7:33 am    Post subject: Version 10 issues? Reply with quote

Hi everyone,

I want to update from 9.90 to 10.
Just curious if anyone had issues with the update.

You know, just in case

Thanks!
Kris
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KS-Soft



Joined: 03 Apr 2002
Posts: 11707
Location: USA

PostPosted: Fri Jan 29, 2016 1:29 pm    Post subject: Reply with quote

We did not receive any bug reports regarding version 10.06 or 10.08

Regards
Alex
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Kris



Joined: 12 May 2010
Posts: 253

PostPosted: Fri Feb 05, 2016 4:13 am    Post subject: Reply with quote

Nice 1

I'll just go ahead then.

Thanks!
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Kris



Joined: 12 May 2010
Posts: 253

PostPosted: Fri Feb 05, 2016 8:08 am    Post subject: Reply with quote

It worked, however now it says "Unregistered Version"...

Do I need to re-register or something?
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2828

PostPosted: Fri Feb 05, 2016 8:33 am    Post subject: Reply with quote

Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update,
unless you have disabled "Update check" option that is located on Misc page in the Options dialog.
In such case you may use menu Help->Update check to verify license BEFORE update.

Each license comes with "Free updates" term.
E.g.: Enterprise license comes with 12 month of Free updates term: http://www.ks-soft.net/hostmon.eng/regmon.htm#newprice

If you have license with "Lifetime updates", just contsct sales@ks-soft.net for new registartion codes.
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Kris



Joined: 12 May 2010
Posts: 253

PostPosted: Fri Feb 05, 2016 9:49 am    Post subject: Reply with quote

Just dug into the administration and found that our license expired November '15.

Requested a quote for new extension already

My bad, I guess....
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Lethuillier



Joined: 06 May 2016
Posts: 3

PostPosted: Fri May 06, 2016 7:26 am    Post subject: upgrade Hostmonitor - Licence issue Reply with quote

Hello,

We upgraded hosmonitor 9 to 10.10 and now the product is unregistered.
We sent an email to support@ks-soft.net and sales@ks-soft.net but we didn't receive any answer.
We have a lifetime licence.
Could someone help us?

Regards.
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KS-Soft



Joined: 03 Apr 2002
Posts: 11707
Location: USA

PostPosted: Fri May 06, 2016 7:42 am    Post subject: Reply with quote

1) Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update, unless you have disabled "Update check" option that is located on Misc page in the Options dialog. In such case you may use menu "Help"->"Update check" to verify license before update.

2) I do not see your e-mail in our database.
Could you please provide your registration name and/or order number?

3) We respond to all e-mails within 24 hours (business days). Probably we already sent you new registration codes. Please check your spam filter settings

Regards
Alex
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Lethuillier



Joined: 06 May 2016
Posts: 3

PostPosted: Fri May 06, 2016 7:54 am    Post subject: upgrade Hostmonitor - Licence issue Reply with quote

Hello Alex,

Thank you for your reply.
I sent you (sales@ks-soft.net) 3 emails between 21 and 26 of april.
I just sent you a 4th email.

1 - Check for update is enabled every 3rd night but we didn't receive any alert

2- registration name is : Delmas

Regards,
S├ębastien.
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KS-Soft



Joined: 03 Apr 2002
Posts: 11707
Location: USA

PostPosted: Fri May 06, 2016 8:06 am    Post subject: Reply with quote

We did not receive 1st - 3rd email but we received 4th (just replied).
Strange, we did not change anything on our mail server recently.

Quote:
1 - Check for update is enabled every 3rd night but we didn't receive
any alert

Does HostMonitor system have access to internet (it needs to check www.ks-soft.net using HTTP protocol)?
Probably somebody have seen this message, just forgot about warning related to registration codes?
Anyway, its good idea to perform check before update
Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes).

Regards
Alex
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Lethuillier



Joined: 06 May 2016
Posts: 3

PostPosted: Fri May 06, 2016 8:40 am    Post subject: upgrade Hostmonitor - Licence issue Reply with quote

Hello,

I received your email and replied to it.

KS-Soft wrote:
Does HostMonitor system have access to internet (it needs to check www.ks-soft.net using HTTP protocol)?

YES

KS-Soft wrote:
Probably somebody have seen this message, just forgot about warning related to registration codes?

I don't remember to have had any warning message but I'll take care the next time.

KS-Soft wrote:
Anyway, its good idea to perform check before update

I'll do that at the next upgrade

KS-Soft wrote:
Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes).

The upgrade was mandatory for security reason.

Regards,
S├ębastien
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KS-Soft



Joined: 03 Apr 2002
Posts: 11707
Location: USA

PostPosted: Fri May 06, 2016 9:01 am    Post subject: Reply with quote

We sent new codes

Regards
Alex
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