RMA: Cannot read data

[fg]

I have a problem with my HostMonitor installation. Since Thursday last week 15:27 a lot of tests switch from OK to Unknown to OK. Reply is:

RMA: Cannot read data.

We changed nothing on the system. We have 1628 tests on roundabout 100 Clients on Windows an Linux.
I thought that maybe the traffic is zu high, so I paused about 1000 tests. But nothing changed. When I manually try to refresh some tests get back to OK some leave on the Uknown state...
Are there any logfiles where I can do some research? Is anybody here that have a familiar problem?

Thanks

[KS-Soft]

What Timeout specified for this agent?

RMA version?
Windows?
Service Pack?

What exactly test methods shows this error?
Do you use ODBC test method? If yes, what ODBC driver do you use?

Could you check resource usage for each process? You may use standard Windows Task Manager to check Handles, GDI and USER objects.
What is the total resource usage on the system?
How many handles/threads/GDI objects used by rma.exe process?

Regards
Alex

[fg]

RMA Version 1.28 for Linux
RMA Version 4.52 for Windows

Issues are on Debian Linux 7.8 clients only. Shell Script and UNC are the test mthods that show the error.

HostMonitor runs on Win2008r2 SP1

We use ODBC but no problem here. Also our Windows Clients seems not effected...
I checked various clients, all seem OK without any Problems.

Used the verbose mode, but there seems also everything OK. When I trigger a check the log ends with Status 200. There are only 10-15/tests per client. They check every 30s to 5 mins. So we got 2-3 checks per minutes.

[KS-Soft]

Please answer 1st question as well - What Timeout specified for this agent?

>RMA Version 1.28 for Linux
>RMA Version 4.52 for Windows
>Issues are on Debian Linux 7.8 clients only

RMA for Windows 4.52 comes with HostMonitor 9.30.
If you are using HostMonitor 9.30, then please update RMA for Linux to version 1.29
https://www.ks-soft.net/hostmon.eng/downpage.htm#unix

Regards
Alex

[fg]

Hi Alex,

we used 5,000ms for timeout and the RMA Version 1.29 for Linux. We are using HostMonitor 9.90 at the moment.

I edited the timeout to 10,000ms and afterward to 100,000ms with no effect.

[Outdated]I found out, when I refresh every test one by one it works. But when I refresh all tests together (in my example a test machine with 7 test methods) one or two of it changed to unknown. This happens also when the i let the test methods check by its own. [/Outdated]

//Edit:
Now there is one test that won't change to OK when I manually refresh. Timeout is 100,000 and this is the verbose log of the rma. But I stays on unknown. ( I Xed the IP Adress).
[rma][09:58:40] XXX.XXX.XX.XXX TCP connection accepted
[rma][09:58:40] XXX.XXX.XX.XXX <-- Correct HM request received
[rma][09:58:41] XXX.XXX.XX.XXX --> request processed (200)
[rma][09:58:41] rma Session closed, wait for next ..

After refreshing the next time it changes to OK. Same Logfile output...
[rma][10:03:17] XXX.XXX.XX.XXX TCP connection accepted
[rma][10:03:17] XXX.XXX.XX.XXX <-- Correct HM request received
[rma][10:03:18] XXX.XXX.XX.XXX --> request processed (200)
[rma][10:03:18] rma Session closed, wait for next ..

[KS-Soft]

100,000ms timeout is too much.
Looks like RMA works just fine (but if you are using HostMonitor version 9.30, please update RMA to version 1.29)
Why HostMonitor does not receive answer from RMA? We have no idea. Check your antivirus, firewall, routers... Try to trace ICMP packets from HostMonitor to RMA system.

Regards
Alex

[fg]

Hey Alex,

after my latest researches I also think the problem has nothing to do with HostMonitor. Problem still exists but I try to figure it out.

Thanks for your help.