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peterjwest
Joined: 28 Jul 2008 Posts: 17
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Posted: Tue Jan 20, 2015 6:31 am Post subject: Contact Problems |
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Hi there,
I placed an order for an additional RCC license a couple of weeks ago but haven't heard anything since.
I've also tried contacting you via e-mail but got no reply.
It's really strange to me because support has always been first rate in the past. I'm beginning to wonder if my e-mails have been reaching you.
I'd be grateful if you could help out with the issue please.
Many thanks
pete |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Tue Jan 20, 2015 7:01 am Post subject: |
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Pete,
We received your request today and replied. Sorry, we did not receive any other e-mails from your address. Probably you used different mailbox before?
What target address did you use? support@ks-soft.net?
Regards
Alex |
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peterjwest
Joined: 28 Jul 2008 Posts: 17
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Posted: Tue Jan 20, 2015 9:37 am Post subject: |
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Hi Alex,
It could be that then - my primary SMTP address has changed to a new domain.
Can you confirm what address your reply would come from please? I haven't had any e-mail so perhaps our spam filter has taken it.
Best regards
pete |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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peterjwest
Joined: 28 Jul 2008 Posts: 17
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Posted: Wed Jan 21, 2015 3:51 am Post subject: |
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Hi Alex,
Not sure what's happening - we checked our spam filter and don't have any messages from either of those addresses.
Best regards
Pete |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Wed Jan 21, 2015 6:37 am Post subject: |
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Do you have mail box on any other server?
Regards
Alex |
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peterjwest
Joined: 28 Jul 2008 Posts: 17
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Posted: Tue Jan 27, 2015 6:52 am Post subject: |
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Hi Alex,
Sorry for the delay in replying - i've been away for a few days.
I'll drop you a PM with an alternate mail address and hopefully we can get this moving
Many thanks
Pete
Edit: PM's are disabled. You can contact me at peterjwest at hotmail.com. Thanks. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12806 Location: USA
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Posted: Tue Jan 27, 2015 8:00 am Post subject: |
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Done
Regards
Alex |
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