Host Monitor service not starting when server starts

meppyman · Joined: 06 Sep 2009 Posts: 118 Location: Melbourne

SBS Server that has no problems starting any other services, but HM seems to not start when the server reboots. I am getting the following:

Event ID: 7009
Timeout (30000 milliseconds) waiting for the KS Advanced Host Monitor service to connect.

Event ID: 7000
The KS Advanced Host Monitor service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

I have the service set to try and restart two more times if it fails, but it still does not start. Is there a late starting service I can make it dependant on so that it starts ok?

If I manually start it after logging in to the server it starts quickly without any issues. I suspect that Exchange and WSUS, etc. that are starting during boot time that might cause it to not start quickly enough. I can make it dependant on Exchange perhaps?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Normally HostMonitor service needs just 1-5 seconds to report status after startup..

Ok, lets try to setup additional dependancy. There is special utility for you
www.ks-soft.net/download/utils/hmservinst.zip
This is command line utility with 1 obligatory parameter: path to hostmon.exe module. Plus you may add several optional command line parameters: name of master services.
Example: hmservinst.exe "C:\Program Files\HostMon8\hostmon.exe" snmp fax 6to4

Regards
Alex

sneader · Joined: 22 Dec 2005 Posts: 90

Hi Alex. I've started to have this same problem. This is on a Windows 7 machine. When I manually start the service, it only takes about 5 seconds. But the Event Log tells me that when the server starts, I am getting the same error as meppyman (taking more than 30 seconds to respond)

As a side note, the Web Service is starting fine.

I have changed both services to use "Automatic - Delayed Start", but it does not seem to help.

I'm willing to try the utility that you gave meppyman, but I do not understand how to use it yet.

- Scott

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

1st parameter - path to HostMonitor executable;
2nd and optional 3rd, 4th.. parameters - name of "master" services that should be started before HostMonitor server.
But I am not sure it can help when "Delayed Start" options does not help...

I think default delay in Windows 7 - 120 sec.
You may try to increase this interval, add AutoStartDelay value (Type: REG_SZ) into registry HKLM\SYSTEM\CurrentControlSet\Control.
E.g. AutoStartDelay = 240

Regards
Alex

sneader · Joined: 22 Dec 2005 Posts: 90

Hi Alex.

Good idea on changing AutoStartDelay. Unfortunately, that did not solve it, but it gave me an idea.

I did some research and found that I can change the 30 second (30000 millisecond) timeout value. On Windows 7, you have to create a new registry entry:

Place Into: HKLM\SYSTEM\CurrentControlSet\Control
Entry Name: ServicesPipeTimeout
Value Type: DWORD
Value (Decimal): 120000 (which would equal 120 seconds)

I tried making it 60 seconds, but still got the same error. Changing to 120 seconds (2 minutes) solved the problem.

- Scott

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Great, thank you for information.
I assume this happens because Windows starts initial service thread using "lowest" priority and system too busy with other tasks...

Regards
Alex