Program unexpectedly quits

lhk69 · Post by **lhk69** » Wed May 15, 2002 9:31 am

Hi,

I am using 3.12. (Unregistered – for now)

We are considering purchasing the 600 test version. For some reason, the program just quits form time to time. No error, no nothing – just disappears.

I am a little concerned about this. Is this because it is not registered? Will this activity continue after regristration? Is this possibly a bug?

Program running on win2k.

Anybody else experience this??

KS-Soft · Post by **KS-Soft** » Wed May 15, 2002 11:03 am

No, unregistered version can stop monitoring and display registration dialog but should not disappear. I am afraid this is some bug in the program.
Could you please send your settings (HML file, INI file, all LST files) to our address line1@ks-soft.net for testing?

Anybody else experience this??

Regards
Alex

gdvl · Post by **gdvl** » Wed May 15, 2002 2:29 pm

Sometimes, I have this problem too, and I use a registered version.
Alex is informed about it.
Can you take a look at the event/application log or drwtsn32.log .
In my case, there is an access violation error when HM quits.
This is the message I found in event/application:

The application, , generated an application error The error occurred on 05/15/2002 @ 17:35:29.471 The exception generated was c0000005 at address 00000000 (<nosymbols>)

I disabled my virus scanner (NAV) but the problem reoccured.
I'll stop reporting for a while. Maybe this problem was started when I started to use reporting.
I use a 200 tests.
How many tests do you use ?

Regards,
Gdvl

rob_nich · Post by **rob_nich** » Wed May 15, 2002 2:52 pm

Yes, version 3.12 beta quits on me too. It occurs about the time the Not-Registered window would appear. I have only 17 test currently running under Win2k pro.
I had the same version running on another computer on which this didn't happen. When I installed it on the current computer it quits out-right with no errors, or generates the following Dr Watson errors:
1
The application, , generated an application error The error occurred on 05/12/2002 @ 01:40:55.096 The exception generated was c0000005 at address 77E17F54 (wvsprintfA)
Data:
2
The application, , generated an application error The error occurred on 05/07/2002 @ 04:46:04.503 The exception generated was c0000005 at address 77FCB76D (RtlFreeHeap)

I've been looking for a program like this one. It seems to offer what I need. I'm going to start out with a 50-test license once over this hump.

lhk69 · Post by **lhk69** » Wed May 15, 2002 3:54 pm

I will gig into the logs next time it crashes and post it here (If any)

I currently have 377 tests.

rob_nich · Post by **rob_nich** » Wed May 15, 2002 4:44 pm

Now I have installed Advanced Hostmon as a service with administrator log in. It ran longer this time but quit by itself again after about an hour with the following error.

The Advanced Host Monitor service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

It came back up just fine, but it would be great to figure out whats causing it to stop.

I already saved all my unique test files, uninstalled it, then reinstalled and hooked it back up to my files. Maybe it's one of my log files that messed up. I'll try creating new ones for another test period.

KS-Soft · Post by **KS-Soft** » Wed May 15, 2002 7:31 pm

Ok, I analyzed your posts, tested the program (I do this every day), checked our mail base, my old notes, msdn.microsoft.com, and groups.google.com. What we have:
- error appears at different addresses (usually not in HostMonitor's address space), it means we don't know address of real error. Its bad

- on systems where HostMonitor crashes it crashes from time to time, not only once
- at the same time I cannot reproduce this error on our testing systems, even if I use exactly the same settings, tests, and the same OS;

According to this I think problem is not concerned to HostMonitor's settings, its concerned to group HostMonitor/3rd party software/hardware.
So, I try to find some information about analogous problems and I found some interesting information:

- http://support.microsoft.com/default.as ... US;q196394
This article about Microsoft Exchange Server but looks very similar to problem with HostMonitor.

SYMPTOMS
The Microsoft Exchange Server information store generates a 'Dr. Watson' pop-up error message and the application log will show an 'Access Violation' error (c0000005) generated by the information store that correlates to the Dr. Watson message. After restarting the information store or rebooting the server, everything will appear to run normally. This event may occur at random, and may take days or weeks to happen again (or may not happen again).

CAUSE
One possible cause is a known issue in the Intel Pentium Pro 200 series of CPU errata #59. This series of CPU can generate a Machine Check Exception in the Instruction Fetch Unit because of its behavior when handling Exchange Store.exe instructions. The only way to confirm the error messages were caused by this issue is by debugging the User.dmp file generated during a Dr.Watson event. Please contact your Microsoft Exchange Support Representative for further instructions or troubleshooting steps.

WORKAROUND
To work around this problem, contact your hardware vendor and request an updated BIOS. Most manufacturers have a BIOS update that circumvents this problem.

- Also I found many messages on groups.google.com where described c0000005 error that start generating by different programs after installation of NU (Norton Utilities) or NAV (Norton Antivirus). Error appears even if NU and NAV is not started.

Unfortunately I don't know what is real reason for error in HostMonitor's case (I can't reproduce it). And we need more statistical information:
- Windows version (SP)
- Internet Explorer version
- Do you have installed NU
- Do you have installed NAV
- CPU
- BIOS
- HostMonitor version
- what HostMonitor tests do you use:
- ping
- tcp
- url request
- etc
Please send this information to our address line1@ks-soft.net

Regards
Alex

rob_nich · Post by **rob_nich** » Tue May 28, 2002 1:10 pm

More on this.
I removed Windows 2K Pro, and re-formatted and installed Windows XP Pro. Hostmon has been running for over 12 hrs without stopping on its own.
This tends to eliminate the computer hardware which is not Pentium Pro anyway. It is just a Pentium 233 Micronics Twister.
Next I'll re-format and install Windows 2K Server and see what happens. It is important the Hostmon run on this particular computer set aside specifically for remote monitoring.

Thanks for looking into this issue.

KS-Soft · Post by **KS-Soft** » Tue May 28, 2002 2:06 pm

Right now I have information about 4 systems where HostMonitor crashes. These systems have different processors, BIOS, OS, but all systems have istalled Norton Antivirus (or had installed NAV before).
I am checking log files, its similar but in all cases exception generates not in HostMonitor's address space. So, its hard to say where exactly is problem.

Regards
Alex

rob_nich · Post by **rob_nich** » Wed May 29, 2002 3:28 am

OK, now running under Windows 2K Server on same computer. Hostmon running fine for over 12 hrs and has not stopped.
Yes, Norton AntiVirus not yet installed!!! Nor was it installed when running under XP Pro earlier.
But install Norton is a must for this computer.
Thanks for your help on this.

Roozbeh · Post by **Roozbeh** » Wed May 29, 2002 11:07 pm

We Have it under Win2K server running for over a week. no such a problem

KS-Soft · Post by **KS-Soft** » Thu May 30, 2002 12:37 am

Yes, in 99.5% cases HostMonitor works without problems. In many cases HostMonitor works together with NAV without problem. But on some systems with installed NAV it crashes

Regards
Alex

rob_nich · Post by **rob_nich** » Thu May 30, 2002 3:29 am

Well, Hostmon began to stop on its own after 24 hrs running non-stop. Except for me having to clear the Un-Registered window.
Still no AntiVirus of any kind ever installed.

Here's are the DrWatson errors:

The application, , generated an application error The error occurred on 05/29/2002 @ 15:39:26.037 The exception generated was c0000005 at address 77E17F54 (wvsprintfA)

The application, , generated an application error The error occurred on 05/30/2002 @ 02:09:14.744 The exception generated was c0000005 at address 77E17F54 (wvsprintfA)

This was with Hostmon 3.14 Beta running as originally installed with no configuration changes. Not as a service. Win 2K Server running with all latest updates from Windows Update site. The only non-Windows software installed is pcAnywhere 10.5. That's it.

Sure hope we can figure this out.

If you want me to try something else, let me know and I'll do it.

Thanks,

rob_nich · Post by **rob_nich** » Thu May 30, 2002 6:13 pm

Just for fun I disabled pcAnywhere from waiting for a connection. Hostmon has not stopped since - 9hrs straight now. pcAnywhere is still installed, just not waiting for a connection.

So, it may not be Norton AntiVirus but something related to it such as, Live Update or a DLL that comes with both Antivirus and pcAnywhere.

KS-Soft · Post by **KS-Soft** » Fri May 31, 2002 12:31 am

May be.. Lets wait a little more, 9 hours is not too much

Regards
Alex